Principal Investigators are key contributors of investigating administrative actions and improving administrative practices in agencies by leading investigations about the administrative actions of the public sector, assessing complaints, undertaking internal reviews, proactively communicating with complainants and agencies and making recommendations for improving Office's administrative practices and decision-making. Principal Investigators may come from a variety of professional backgrounds. Relevant expertise in public administration and/or administrative law and the conduct of investigations is required for this role.
Principal Investigators may come from a variety of professional backgrounds. Relevant expertise in public administration and/or administrative law and the conduct of investigations is required for this role.
Key responsibilities: As a Principal Investigator, you could work in a range of roles within the Office. Depending on the Office's needs, your work could involve operating individually and/or leading others to:
Manage complaint assessments. Facilitate identification of effective resolution pathways for individual complaints. Lead complex and sensitive investigations of public sector administrative actions. Provide high level advice to senior managers about complaints and investigations; and make recommendations to address maladministration including serious and systemic issues. Conduct internal reviews of completed investigations. Proactively communicate and negotiate with stakeholders throughout an investigation, or internal review, and manage contentious stakeholder communication. Prepare correspondence detailing reasons for decisions and develop reports for different audiences, including public sector agencies and the Parliament. Contribute to identifying systemic issues from complaints received, investigations or reviews. Provide technical supervision and help build investigative capability by coaching and mentoring. Contribute to a positive and productive team environment. Collaborate with the Deputy Ombudsman and internal stakeholders to build a culture of continuous improvement in the Office. You will be expected to:
Work collaboratively across the Office, participating in meetings and training programs, and actively monitoring, reviewing and assisting with improvements to policy, procedure, process and administrative practice across the Office and stakeholder agencies. Work in accordance with the Office's Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation. Meet personal performance expectations and standards. Undertake other duties as directed by relevant senior officers. Are you the right person for the job? Appointments to the Office are based on merit. We will assess your merit for this role by looking at what you have done previously – the knowledge, abilities, skills and experience you have built, your potential for development and how this will benefit the work of the Office.
Within the context of this role, the ideal applicant will be someone who demonstrates:
Vision : Understands how the organisation's role and purpose relates to their own work and the work of the team. Prioritises projects and tasks efficiently, in line with team commitments. Role models professional conduct, positivity, work focus and respect for others. Remains composed under pressure, accepts decision-making responsibility and understands when to escalate issues.
Results: Communicates effectively, taking account of the needs of different stakeholders, builds rapport and establishes good working relationships. Achieves results through careful planning and organisation. Coaches and mentors team members to enable the achievement of shared outcomes.
Accountability : Supports team members in their work within legislative and policy frameworks. Analyses information, identifies risks and evaluates possible solutions to mitigate risks. Models commitment to improving performance through self-reflection, feedback, sharing expertise and learning.
Technical expertise: Expert knowledge and experience in public administration and/or administrative law; expertise in the investigation of complex and/or sensitive complaints and/or review of administrative decisions.
Qualifications It is highly desirable that applicants have a qualification in a relevant area (such as public administration, policy, law, investigation) at tertiary, diploma or certificate level from a recognised institution and/or have relevant technical experience.
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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