Experienced Hire Customer Success Sydney, Australia
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are.
In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication.
These values guide our actions and shape our culture every day.
When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
About Us: Appian provides a low-code development platform that accelerates the creation of high-impact business applications.
Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
We are looking for a Principal Consultant to create, present, and implement Appian's technical solutions.
As a Principal Consultant, you will be a key leader for the business of consulting as well as the business of our clients.
Appian's growth trajectory ensures that Principal Consultants will immediately impact customer interaction and team development, working closely with our clients and Appian core members.
Not only do Appian consultants become experts at building process applications on our software, they also become business process experts in the various client industries they work.
About you: You enjoy working with clients to define business processes and gather functional system requirements.
You are not an order taker; you ask why questions and solve the right problems.You're well educated, with at least a BS in Computer Science or related field/degree in addition to 8+ years of experience.You've demonstrated past success in cross-functional teams building products using agile methodologies.You have excellent communication skills and speak fluent Italian and English.You have prior experience with software consulting, ideally in ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI.How you'll contribute: Work directly with clients throughout the entire life-cycle of projects to define, design, and implement business process based solutions.Drive adoption by empowering clients to become self-sufficient with building process applications on their own.Design and implement solutions with Appian software and provide demonstrations to clients.Establish and implement metrics to optimize team delivery and measure business agility in terms of predictability, reliability and adaptability.Independently communicate with both client technical teams and business owners as needed during the design and implementation.Supervise, mentor and develop junior consultants and business analysts on application and implementation methodology.The best part of this job is: Working in a collaborative, self-organizing agile team comprised of highly intelligent and motivated staff; that lead transformation from idea to implementation (from strategy through delivery).Tools and Resources: Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training.
Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education.Community: We'll immerse you into our community rooted in respect starting on day one.
Appian fosters inclusivity through our 8 employee-led affinity groups.About Appian: Appian is a software company that automates business processes.
The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish.
The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.
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