Government - State (Government & Defence)Level 6 $110,309 – $121,569 per year + 11.5% SuperWithin Consumer Protection, the Conciliation and Trader Intervention Branch undertakes activities to help businesses and consumers resolve disputes.As the Principal Conciliation Officer, you will be a key people leader in the branch, responsible for leading and managing two conciliation teams, including team resources and activities. You will work with another Principal Conciliation Officer who also works 3 days per week, to share the leadership responsibilities for the conciliation teams.The roleOverseeing complex dispute resolution activities, including monitoring complaints and disputes, and providing quality assurance and advice.Supporting management in the engagement with peak industry bodies, the community sector, and other agencies to monitor trends in the community, address poor business practices, and support vulnerable consumers.Contributing to the branch's strategy and operational plan for complaints management, conciliation and trader intervention, and supporting management to ensure objectives and strategic outcomes are met.About usHere at DEMIRS we value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve and an inclusive culture where all employees feel valued, respected, and connected.Flexible working hours (with a standard 37.5 hour week)Flexible working arrangements (from home, the field and office)20 days of annual leave per year15 days personal leave per year13 weeks long service leave every seven years14 weeks paid parental leave (after 12 months of service)Ability to purchase additional annual leaveOpportunities for professional development, acting, shadowing, and mentoringFormal training optionsStable work, job security, fair remuneration, and 11.5% superannuation contributionsWant to know more?Click the 'Apply' button. You will be redirected to the job advert on Jobs.wa.gov.au, where you can learn more about the role, read the job description form, and apply for this amazing opportunity.CLOSING DATE: 4.00 pm on Monday, 25 November 2024 (WST).
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