Principal Conciliation Officer (00000241) Fixed term opportunity for up to 12 months with the possibility for extension and/or permanency.
Please also note that this is a part-time role (3 days per week) as a job share arrangement with another staff member also working 3 days per week.
Do you know what makes a good team?
A good leader.
If you have the skill to bring out the best in your team, to meet and surpass goals then we are looking for you.
Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community?
Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!
We value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success.
Whether it is enabling the next big discovery in the mining sector, protecting workers' health and safety, transforming energy supply and emissions, or rolling out new technology to provide better customer service, DEMIRS is committed to delivering for the benefit of WA and future generations.
The role Within Consumer Protection, the Conciliation and Trader Intervention Branch undertakes activities to help businesses and consumer resolve disputes.
As the Principal Conciliation Officer, you will be a key people leader in the branch, responsible for leading and managing two conciliation teams, including team resources and activities.
You will work with another Principal Conciliation Officer who also works 3 days per week, to share the leadership responsibilities for the conciliation teams.
Your teams are a diverse, energetic and enthusiastic group of Conciliators working together to achieve great outcomes for Western Australia.
Expertise in the team covers the Australian Consumer Law (ACL), tenancy laws and regulations, retirement villages, residential parks, and motor vehicle matters.
You will feel well supported in this branch, where no day feels the same!
You will lead the teams by overseeing complex dispute resolution activities, including monitoring complaints and disputes, and providing quality assurance and advice.
You will support management in the engagement with peak industry bodies, the community sector, and other agencies to monitor trends in the community, address poor business practices, and support vulnerable consumers.
Importantly, you will help contribute to the branch's strategy and operational plan for complaints management, conciliation and trader intervention, and supporting management to ensure objectives and strategic outcomes are met.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
This position is located in Perth, at 140 William Street.
Further information Please contact John McMaster, Director Conciliation and Services on (08) 6552 9516 or via ****** or visit our website.
You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.
How to apply We ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following requirement and questions: Demonstrated experience in a dispute resolution or regulatory environment undertaking conciliation, mediation, alternative dispute resolution or investigations.
How would you approach leading and coaching a team to support their growth and development?
How has your leadership style or philosophy added value to the work of your team to deliver great outcomes for your organisation?
In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS.
If you have any questions about employment conditions or the application process, please contact Matthew Ball, A/Senior Recruitment Officer on (08) 9222 0434 or email ******.
To submit your application, click on the "Apply for Job" button at the bottom of this page.
You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion DEMIRS is committed to building and maintaining an inclusive and supportive workplace.
We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, youth and people of diverse sexualities.
This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia.
Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Monday, 25 November 2024 (WST) Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted.
It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
Attachments - Applicant Information Pack.pdf - Job Description Form.pdf You can view and print these PDF attachments by downloading Adobe Reader.