Principal Architect

Details of the offer

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: Service 1-3 large enterprise customers Develop executive relationships with CIO, CFO, CHRO and business leaders Understand goals and develop customer roadmap Execute winning co-delivery models Develop relationships with ecosystem partners Develop implementation strategies and readiness process to accelerate time to value Establish delivery operating model governance Maintain account level relationships for clear value proposition within the account Participate in account delivery governance Advocate/champion Service Now's best practices Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized Provide high customer satisfaction metrics for assigned accounts Qualifications To be successful in this role you have: NV1 Australian Government security clearance or be eligible to obtain one. Residency in Canberra, ACT, as a requirement for this position. Flexibility to work on-site at a customer's location as needed during the engagement. 12+ years progressive experience as part of a professional services organization; or equivalent education/experience Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/Saa S/Enterprise Software) enabled transformations Experience at F100-1000 accounts Understanding of issues and goals driving digital transformation across industry Depth in digital transformation design, implementation, and management Expertise in one industry, "minors" in one or two additional industries IT, HR, and GBS Transformation experience Executive relationships with CIO, CFO, CHRO and business line leaders Experience identifying goals and solving challenges Experience serving as part of a client account leadership team Experience expanding offerings with clients Experience integrating with other account functions in developing account strategies and Customer Outcomes plans Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSI's 5+ years large program experience (multi-tracked, OCM) Experience managing outcomes to a Cx O position Co-Delivery experience with Big 4, large SI's Knowledge of Service Now - minimal, experience with multiple Service Now product suites Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Equal Opportunity Employer Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U. S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobrapido_Ppc

Job Function:

Requirements

Roadway Lighting Foreman - Nova

Career Opportunities with CES ConsultingA great place to work.Current job opportunities are posted here as they become available.CES Consulting, LLC, is an e...


Ces Consulting Llc - Australia

Published 8 days ago

Design Assistant

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stor...


Kmart Group - Australia

Published 8 days ago

Product Designer - Growth

Our Role: We're looking for a Product Designer to join our newly formed Growth Team. In this role, you'll join our newly formed Growth Team where every exper...


Leonardo.Ai - Australia

Published 8 days ago

Senior Consultant

Salary: Level 6, $110,309 - $121,569 per annum (pro-rata) (PSCA 2022) Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Perm...


Venueswest - Australia

Published 8 days ago

Built at: 2024-11-21T13:13:00.588Z