Primary Support Engineer, Sap S4 Basis - Hana

Primary Support Engineer, SAP S4 BASIS - HANA About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation.
We are actively seeking a Primary Support Engineer, SAP S4 BASIS - HANA . This is a remote position and can be based anywhere in Australia.
Position Summary
The role of the Primary Support Engineer, SAP S4 BASIS - HANA along with PI/PO and open text is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects Create scripts to identify, analyze and correct data issues Manage one or more key assigned accounts as a technical/functional advisor Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Education & Certification
Bachelor Degree in Computer Science or related field or equivalent experience SAP certification(s) preferred Experience
10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration 5+ years direct support of application end-users in a Corporate environment 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development Experience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA Studio Experience in SAP Migrations to HANA using latest tools like DMO and SUM Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.) Strong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA Modeling Hands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANA Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc. Working knowledge of multiple operating systems (AIX, Linux, Windows etc.) A track record of successful roles in several SAP implementation or upgrade projects Deep working knowledge and understanding of supporting business processes Analytical, logical problem resolution skills Knowledge of localizations: architecture, implementation and key functionality Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application Knowledge of maintenance/patching mechanics and SAP architecture Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content Demonstrable history solving complex problems across multiple modules Proficient in setup of Source System for BW, BEx Web in NW20004s Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio) Excellent knowledge about administering and managing SAP J2EE Web Application Server. Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications Portal User Management Engine (UME) configuration with SAP R/3, LDAPs Single Sign-On Configuration between Portal and the SAP Systems Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration
Configuring cluster installations for load balancing Installation and configuration of Apache as the Reverse Proxy Installed and configured TREX Knowledge in backup/recovery scheme for the portal Major OS/DB platforms for SAP solutions SAP Basis Components on SAP NetWeaver (AS ABAP, AS Java, BW, PI, EP) and Business Solutions Technical administration of BusinessObjects Technical administration of OpenText Archive Center and xECM for SAP SAP HANA Administration RCA for all kinds of problems SAP installation, patch, upgrade, migration Performance analysis Security - User authorization, SSO, SSL Strong knowledge of key application functionality, tables and relationships Deep knowledge of SAP customization/extension methodologies Excellent development skills using SAP toolset Skills
Superb trouble-shooting skills and tenacity in problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with Clients Excellent interpersonal, presentation and communication skills – verbal & written Attention to detail and the ability to learn quickly Extreme focus on Client satisfaction Demonstrated ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home based office in a virtual environment Desired Qualifications
The best candidates will have extensive knowledge of multiple SAP and OpenText. For SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology Knowledge of SAP Industry Solutions Knowledge of any Country Specific Solutions A consulting background Experience with localizations and global implementations #J-18808-Ljbffr