Premium Services Hosts - The Star Gold Coast Apply now Job no: 529955 Work type: Casual Location: Gold Coast Categories: VIP Services, Hosts Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.As a Premium Services Host, you will become an expert of the Star Club Loyalty Program with extensive knowledge to be able to promote the Star Club member benefits and address a multitude of guest enquiries that encompasses all areas of our business. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a luxurious experience for our guests.This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests.A few of your responsibilities: Respond to all guest enquiries and requests received at the Service Desks in a professional and timely mannerManage multiple systems to manage memberships and Private Gaming Room accessAssist in conducting Gaming Promotions & DrawsPromote Safer Gambling & Monitor the Responsible Service of AlcoholSupport the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP membersWhat are we looking for?A warm, naturally engaging personality that takes pride in delivering exceptional serviceOutstanding presentation and communication skillsComputer literacy in Microsoft Excel and WordFlexibility to work across a 24/7 rosterThe ability to speak a second language (highly regarded but not essential)Sound knowledge of the local area and surroundsAbout you:As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.Your role will be pivotal in shaping the success of Premium Services department at The Star. Join us in making a difference.What we can offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyCompetitive Hourly rate, plus penalty rates for weekends and public holidaysUp to 30% discounts across award winning restaurants and accommodationCareer development, training, and courses via The Star Academy – limitless career opportunities Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Extraordinary growth opportunities personally and professionallyPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs. The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.It's your time to SHINE!Click on the link below to make your next career move with The Star.Advertised: 10 Jun 2024 E. Australia Standard TimeApplications close: 16 Jun 2024 E. Australia Standard TimeThe Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.#J-18808-Ljbffr
