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headspace is Australia's National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds. The service is designed to make it as easy as possible for a young person and their family to get the help they need for problems affecting their wellbeing. This covers four core areas: mental health, physical health, vocational support, and alcohol and other drug services. To find out more about headspace visit
Youturn is a national not-for-profit which delivers Health and Community Services to vulnerable people of all ages across Australia. Trusted to deliver safe, inclusive, and supportive programs, Youturn ensures that those we support can have access to secure and affordable housing and enjoy optimal mental well-being, allowing them to thrive and live a healthy, meaningful life.
The Opportunity As the Practice Manager of a headspace centre, you will provide management and administrative support which enables the effective management of the service, in order to meet the health needs of young people and to oversee the daily operations.
With the support of Administration Assistants, you will attend to all reception, secretarial, and administrative duties of the centre, whilst maintaining strict confidentiality at all times. The Practice Manager will ensure the smooth running of the service through actioning any recalls, reminders, requests and follow-ups required by the Practitioners. Additionally, you will also be required to collaborate with the Clinical Manager to facilitate and improve administrative and communication methods within the centre.
This position is a full-time five (5) days a week, on a 12-month fixed-term contract. Candidates will be contacted as applications are received, and interviews will be scheduled from 26 November 2024. Please respond to each of the following criteria in your cover letter: Possession of a diploma or certificate in a relevant discipline (such as Diploma in Practice Management or Business Administration) and/or substantial experience in a similar role in health care management, general practice or health sectors. Excellent written and oral communication, interpersonal and customer service skills and the capacity to deal confidently and courteously with people at all levels. Demonstrated ability to utilise highly developed interpersonal skills and specialist knowledge to efficiently manage private practice administration, client reception and IT systems. Detailed knowledge of structures and processes of Medicare and Health Insurers. Knowledge and/or experience of MBS system and processes for patient billing or the ability to rapidly acquire relevant skills. Excellent working knowledge and familiarity with Microsoft Office Suite, Electronic Medical Recording and the capacity to learn new clinical software for keeping electronic client records. Other Requirements Successful applicants will also need to hold a 'C' class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs. Benefits & Leave: Recharge with 5-days of paid wellness leave each year and enjoy additional benefits including corporate fitness discounts and access to our Employee Assistance Program. Gain access to a wide range of exclusive offers across various retailers through our partnership with Rewards Gateway! Unlock 12-weeks paid parental leave benefits after just one year of dedicated service. Salary Packaging: Maximise your income by increasing your take home pay with 12% Superannuation, plus a generous $15,900 salary packaging and annual leave loading! Additionally, 3 extra days of paid leave will be provided over the end of year shutdown period. Professional Development: An annual professional development budget is allocated to support your continuous learning and growth, along with reimbursement for working with children checks and professional registration! Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle! Culture & Values: Supporting young people in their time of need, is at the heart of what we do at Youturn. Our organisational culture is built on trusting relationships that are meaningful and inclusive. We listen to understand , we embrace diversity , and we offer a safe space free from judgement . To ensure our young people receive individualised support , we invest in team members who embody our values to foster a collaborative culture of excellence. We'd love to meet you!
If you have the skills, experience and passion to fit our team, please take the next step and apply by submitting your resume and cover letter.
For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a practice manager? Do you have management experience in the healthcare services industry? Do you have a current Australian driver's licence? Do you have experience in administration? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr