Ready to Lead a Team with Impact and Drive Change? At YourGP, we are setting the gold standard for general practice in Australia, and we need an exceptional Practice Manager who's ready to take charge, inspire others, and ensure the smooth, efficient operation of our practice. Are you a natural leader who thrives on challenges, enjoys supporting high-performing teams, and seeks continuous improvement? If so, this role could be the perfect fit for you.
Why Join Us? Empowerment and Leadership: As a Practice Manager at YourGP, you'll have the opportunity to lead a dynamic team of administrative staff supporting amazing GPs. We value your leadership and coaching skills to create a high-performing culture aligned with our mission and values of Care, Excellence, and Kaizen ("Continuous Improvement").
Operational Excellence: Your focus will be on ensuring operational efficiency that supports GPs first, allowing them to deliver exceptional patient care. You'll have full oversight of the practice's day-to-day operations, financial management, and service quality, ensuring both GP and patient satisfaction.
Growth and Development: You'll play a key role in coaching and developing "A Players", ensuring your team is engaged, motivated, and continuously improving. You'll have the chance to inspire high performers and foster a culture of continuous learning and improvement.
Is This Role Right for You? This position is NOT for you if:
You shy away from holding your team accountable. You prefer stability over constant growth and change. You're uncomfortable with financial oversight and strategic planning. Key Responsibilities: Operational Management: Oversee the day-to-day operations, ensuring efficiency and alignment with our clinic's goals. Proactively support GPs and staff, helping them resolve challenges while maintaining a positive work environment. Manage revenue, expenses, and profitability, including debtor prevention and collections, focusing on improving the practice's financial sustainability.
Leadership and Coaching: Lead and coach your team to success, conducting regular one-on-ones and performance reviews. Ensure your team is composed of high performers and motivate them to deliver excellence daily.
GP and Patient Satisfaction: Foster a work environment where GPs feel valued, supported, and empowered, enabling them to focus on providing exceptional patient care. Collaborate with GPs to manage patient complaints and difficult situations, ensuring both GP and patient satisfaction.
Quality Improvement: Drive operational excellence by leading Plan-Do-Study-Act (PDSA) cycles to continuously improve service delivery and care quality.
Are You the Right Fit? We're looking for someone who:
Has strong leadership skills and enjoys motivating high-performing teams. Is an expert in operational management, with the ability to juggle multiple tasks and priorities. Can confidently manage financial performance and understands the importance of profitability and sustainability. Is passionate about coaching and developing others to reach their full potential. Thrives in a dynamic, fast-paced environment where adaptability is key. Demonstrates genuine care for their team and leads with empathy. What You'll Bring: Leadership experience in a healthcare or general practice setting is highly regarded, but not essential. Strong financial acumen and experience in managing budgets and profitability. A proactive, problem-solving mindset with the ability to identify and address challenges quickly. A track record of coaching and developing teams, with a passion for continuous improvement. Excellent communication skills, with the ability to inspire and align your team with our vision and goals. Application Process: If you're passionate about leading a team and driving meaningful change, we want to hear from you. Apply Now with your resume and a one-page cover letter. In your cover letter, you must explain why you're the ideal candidate for this role by addressing the following:
How you have demonstrated leadership and operational excellence in a previous role. How your experience aligns with YourGP's mission to improve health outcomes in Australia. We look forward to welcoming someone who will help us continue to meaningfully improve health outcomes in Australia.
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