Practice Manager, Data and AI ConsultingDescriptionOverview of role: This leadership role drives the operational success of our Data and AI consulting practice. You'll expertly manage client projects, ensuring top-notch delivery and customer satisfaction, while also fostering a high-performance team culture. Your strategic focus on technical excellence, people development, and efficient operations will directly contribute to the growth and profitability of the practice.
Conditions: Full time, Monday - Friday
Hybrid/Flexible work model depending on location, with potential for remote work
Reporting to Chief Operating Officer
Duties & Responsibilities Project Management and Delivery: Oversee the successful delivery of Data and AI consulting projects (which may or may not include a project manager), ensuring on-time, on-budget delivery, and high customer satisfaction (NPS).Work with the Project Management Office to identify and implement improvements to the delivery process.Act as the primary point of technical escalation for client engagements, providing expert guidance and resolution of complex issues.People Development: Work with the CTO to implement and grow skills required to deliver on all products in service catalogue, for example upskilling for a new product / innovation.Work with COO and People & Culture Lead to build and refine consulting and business skills.Mentor, coach, and inspire team members, fostering continuous growth and a commitment to excellence.Conduct performance reviews, set goals, and provide regular feedback to drive high employee satisfaction (EPS).Provide recommendations to proceed/not following Employee ProbationActively recruit and onboard top talent for the practice.Operations Management: Monitor and optimize key performance indicators (KPIs), such as utilisation rates, consultant margins, project profitability, and billable hours.Review and approve weekly timesheets and complete monthly checks as part of payroll process.Create and maintain resource allocations for projects.Work with Project Management Office to ensure scheduled hours align with allocated hours. Work with consultants to ensure actual hours align with allocated / scheduled hours.Proactively address bottlenecks or resource constraints to ensure the smooth operation of the practice. Adjust allocations as required to support project delivery, leave, and new projects onboarding.Provide a clear forecast of resource availability and skills availability. Work with all internal stakeholders to address any gaps in resource or skills availability.Collaborate with sales and marketing to support pre-sales activities and proposal development. This will include allocation of technical leads to support these functions and more direct involvement when required.Qualifications, Skills and Competencies Proven experience in Data and AI project delivery within a consulting environment.Strong expertise in delivering within a consulting environment including data and cloud services, and AI/ML solutions.Outstanding leadership, mentorship, and interpersonal skills.Excellent problem-solving, analytical thinking, and decision-making abilities.Exceptional organizational, time-management, and communication skills (written and verbal).Proven experience managing and growing a consulting practice including specific focus on shaping and building the practice for its next phase of growthExcellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written formStrong time management skills, able to balance competing priorities and escalate when required.Ability to work remotely via Microsoft TeamsKeen for a fast-paced environment with opportunities to learn, grow, and be exposed to a variety of problems, clients, and projectsIndustry certifications (Azure, Fabric, Databricks)Operations Management or Workforce Management experience in a technical teamA great chance to join a fast-growth company, learn about a wide range of businesses and work with large clients and global brands in a friendlystart-upculture.Additionally, we offer:
Wellbeing: Our people are our #1 resource and you will be supported through a range of wellbeing initiatives. We have a great team culture where you will be supported to deliver your best work.Flexibility: Flexible work arrangements, with a work-from-anywhere company policy up to 6 weeks per year.Extra Paid Leave: You'll get up to 5 days extra paid leave for exams, attending conferences, including Agile sponsored certifications with Microsoft and Databricks.Development: Opportunities working with some of the best developers in the business including one on one mentoring with senior consultants.Certifications: Agile Analytics will fund any Microsoft certifications you would like to take and provide 5 paid training days to study.Regular team gatherings incl. quarterly state-based team meet-ups and annual all-of-company team gatherings.Hardware: You will be provided a laptop and other office equipment to set-up a suitable home office. You'll also get an allowance for work-from-home office equipment & an annual office voucher.Content: Access to our digital library of courses, including learning platforms to continue to upskill yourselfRole Type#J-18808-Ljbffr
