Drysdale Clinic is looking for an energetic, experienced Practice Manager/ Business Manager.
This person will be responsible for the management and operations of the clinic on a day-to-day basis.
The role will also require management of human resources, financials, and implementing quality systems to ensure the smooth and efficient running of the clinic and business needs.
This person will provide a high standard of leadership and teamwork to build a cohesive team and support all health practitioners.
In return, Drysdale Clinic will support you in a supportive working environment with a focus on work-life balance.
If you are looking to go to the next level in your career, this opportunity is for you.
Primary Duties:
Day-to-day running of the main clinic and the allied health clinic, with continuous review of the operating environment of the clinics.
Ensure patient services are delivered in a friendly, efficient, and prompt manner.
The ability to make and adapt to change with the review of the operating environment for both clinics.
Development of systems to maximize productivity.
Human Resources: Ongoing review of staff carrying out a range of clerical and technical duties.
Recruitment, advertising, onboarding, and training timetables of new staff.
Roster and timesheet management.
(TANDA) Understanding of the current HPSS and Nurse award.
Setting of pay rates and policies.
Appointment Diary: The ability to maximize our room utilization with the appointment diary.
Complaints: Management of all complaints and the ability to resolve them in a positive environment.
Overseeing near misses and incidents and reporting to directors with a view of implementing procedures to prevent the incident from happening again.
Bookkeeping: An understanding of the bookkeeping process needed in a general practice.
Payroll for employees and contractors.
Policies and Procedures: Keeping all policies and procedures up to date with the business values and accreditation standards.
Financials: Understanding of practitioners' revenue and how the practice can support them in the clinic and develop strategies to assist in their development.
Prepare financial data and reports for weekly/monthly directors' meetings.
Registrar Program: Understanding of the RACGP/TMS registrar program.
Accreditation: An understanding of accreditation standards and requirements.
Quality Improvement: Implement and develop quality improvement plans.
Business Planning: Development of business plans with the directors to meet the objectives of the practice.
Working alongside the directors in a positive manner to promote the practice and its services.
Work Health and Safety: An understanding of the WHS required in a general practice setting.
Relationship Building: Effective communication with monthly team meetings.
Care Plans & Health Assessments: Clear understanding of the requirements for care plans and health assessments, focusing on preventative health and best health outcomes for all patients.
Implementing new health initiatives for the growth of the allied health clinic.
Other Duties and Experience:
Computer Software: Best Practice, MYOB, Cubiko, Polar, Walrus, Hotdocs, PracticeHub, TANDA.
Debt Control.
Fees: Review of fees on an annual basis.
End of month checks: Unallocated, on-hold billing, Medicare receipting, and Medicare rejections.
PRODA: Updates of delegation, MyMedicare, PIP, WIP, and GPACI.
Website.
Grants.
Infectious Control: Policies review with the Infectious Control Officer.
What You Will Bring:
3 – 5 years' experience in a Practice Manager / Business Manager role.
A high level of understanding of what is required to run a busy general practice.
A clear understanding of care plans, health assessments, and medication reviews.
Strong performance in a busy work environment, with prioritization and self-management capacity.
An understanding of the Medicare system and item numbers.
Excellent interpersonal and communication skills, both written and verbal.
Professionally presented, friendly, courteous, reliable, and flexible.
Sound computer skills.
High standard of problem-solving skills.
Ability to work cooperatively and independently.
Experience in building strong relationships and team building.
Award: HPPS Award
Position: Full Time – Monday to Friday 8.30 – 5.00.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a business manager?
Which of the following accounting packages are you experienced with?
Do you have experience using MYOB?
How many years of recruitment experience do you have?
How many years of people management experience do you have?
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