Child Welfare, Youth & Family Services (Community Services & Development)
Full time
$97,000 p/a + superannuation + salary sacrifice
Full-time - Fixed-term position
About the role:
We are currently seeking a Practice & Quality Lead to join our Residential Care and Specialised Support team in Rockhampton.
They will provide direction for strong service delivery with regard to program development, enhancing case management practice, ensuring practice aligns with contracts, accreditation, and continuous improvement.
They will assist the coordinator in embedding and enhancing quality service delivery and supervision to staff.
What will a typical day look like?
Build and maintain close liaison with stakeholders such as participants and service providers to sustain effective and collaborative working relationships.
Work with staff to gain and maintain a sound understanding of young people's needs based on understanding trauma, grief and loss, attachment, and child development.
Work collaboratively to contribute to the improvement of interventions in response to young people's needs ensuring practice stems from a therapeutic framework of practice.
Assist with the development of a strong and positive team environment to ensure excellent communication between team members.
Advise and guide program staff to gain and maintain a sound understanding of the scope and outcomes anticipated for each service agreement.
Mandatory Requirements:
Diploma qualifications in Social Services/Child Protection or equivalent.
Knowledge of and experience with Quality Assurance systems including Human Service Quality Framework.
Experience in advising, coaching, and mentoring staff on practice and compliance issues.
What you will bring to the role:
A passion and genuine desire to make a difference in the lives of Central Queenslanders.
Proven ability to build and maintain relationships with a variety of stakeholders.
The ability to identify and embed solutions.
Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a fast-paced solutions-focused environment.
Effective time management and organisational skills.
A strong communicator, able to quickly build rapport and influence across a diverse range of people.
Other Requirements:
Ability to obtain a Blue Card (working with children check positive notice or exemption).
Ability to obtain a Yellow Card (disability services positive notice or exemption notice).
What are the benefits of working for AnglicareCQ?
We offer attractive salary sacrifice to all full-time employees.
We offer the opportunity to work within an organisation committed to social change.
Full-time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
We have a supportive and pragmatic management team.
Professional development and study are encouraged and supported.
We offer a professional work environment filled with passionate, diverse and driven people.
We provide access to health and wellness programs for all staff.
Have questions?
Call or email our Recruitment and Onboarding Officer to learn more:
Applications close at 8am, Thursday 5th December.
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