About the opportunity As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details: Adult Pay Rate $29.48 increases to $34.37 after 3 months' probation (Junior rates apply for those under 21 during training)12% SuperannuationWorking Monday – Friday, 8:45am – 5:00pm12 months fixed term contractExtensive, supportive full time (paid) training for 6 weeksYou'll be: Performing customer sales and service transactions with customersManaging high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)Conducting and processing a number of identity services transactions, including Australian Passport InterviewsPromoting our products and services through up-selling and cross-selling, merchandising and other promotional activitiesAssisting customers with mail lodgements and associate costsBuilding rewarding relationships with customers by understanding their needsAssisting with administrative duties such as stocktaking and record maintenanceAbout you You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
Have at least two years experience in Passport and EIS processingBe fit to lift up to 16kgs of mail regularly and stand for your shiftJob Types: Full-time, Part-time
Schedule: 8 hour shiftExperience: Passport and EIS processing: 1 year (Preferred)Work Location: In person
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