Take the next step. Be part of something bigger at Suncorp.
Unique opportunity to join a leading insurer building capability within the SIAM functionLeadership role with exposure across the business at a senior levelCollaborative and supportive team environment, career opportunitiesWe're never just satisfied with how things are – because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.
About the role: This leadership role is responsible for the Service Performance portfolio within the Service Integration and Management (SIAM) Centre of Expertise. You will own the capabilities under the Service Performance portfolio such as service management reporting, service level management and service transition to ensure we drive best practice and enhance our capabilities in alignment with industry standards.
To be successful in this role you will have exceptional stakeholder engagement skills at a senior executive level, combined with previous experience as a Service Delivery Manager and good awareness of service transition and other service management capabilities such as incident, problem, configuration and change management.
What you'll do: Establish, maintain and embed the SIAM capabilities which are fit-for-purpose to meet Suncorp's operational requirements.Continuous improvement of all capabilities through transparent measurement of performance of all processes with an emphasis on minimising manual effort and maximising data driven improvement.Establish, maintain, and evolve the necessary governance frameworks and associated meetings and procedures to ensure all constituents within the enterprise service management eco-system have access to and are governed by appropriate forums and other means as appropriate.Analysing, understanding, and continuously managing interdependencies across the Service Providers Groups.Working with the Service Delivery Managers to assist with resolution of disputes and manage escalations.What you'll bring: Ability to lead through direct engagement and influence with strong stakeholder engagement skills at executive level - essentialITIL v3/4 Foundations or relevant experience – essentialA good working knowledge of IT service principles and frameworks including ITIL, process tools (ServiceNow), frameworks, and best practice methods.Experience in Partner management and Service Level Management processes.Experience in governance of related service management capabilities such as incident, problem, configuration, service transition and change management.Experience working in a medium/large complex organisation, with exposure to multi-vendor collaboration and partnership.Solid understanding of customer-facing applications and underpinning infrastructure services.Strong analytical and design thinking skills with strong reporting experienceWhat we can offer you: Discounts and offers on a range of retail favourite stores as well as insurance products.A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.Invest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching and paid volunteer leave.Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.About Suncorp: We're proud to be a part of the Suncorp family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career.
If this opportunity sounds like the challenge you have been looking for, please apply online today.
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