DCS Clerk Grade 11/12Ongoing full-time opportunityFlexible working arrangements available – Sydney basedAbout youExperienced in managing complex stakeholder relationships at strategic and operational levelsExperience in government digital transformation highly regardedExperience in managing delivery of technologyCustomer focused & detail orientedFamiliar with agile ways of workingExperience with development of Briefing Notes, Cabinet Submissions and able to distill complex technical narratives into plain EnglishAbout the roleWorking as part of the Digital Strategy, Investment & Assurance team at the centre of NSW Government, you will help the agencies that make up government improve their digital maturity through increased adoption of Digital NSW services.The Portfolio Engagement team understands our customers' specific challenges and focus areas. They provide customised entry points to our services, enabling customers to leverage the best and most effective solutions offered from Digital NSW.Your day-to-day activities will include (but not limited to):Identifying key stakeholders across government and developing strategic relationships to help them accelerate delivery of transformative digital projects.Simplifying government access to services from Digital NSW and positioning our branch, Digital Strategy, Investment & Assurance (DSIA), as the front door to NSW digital government.Collaborating with agencies to ensure their investment pipeline is accurate and regularly updated.Assisting agency portfolios to navigate funding pathways, including the Digital Restart Fund.Engaging with teams across DSIA and Digital NSW, to ensure the lifecycle of digital & ICT initiatives are delivered in line with relevant policy and standards.Working with Ministerial portfolios you will form a deep understanding of their strategy and priorities to identify and promote success stories where government use of Digital NSW services have created citizen, economic, environmental, or social benefit.Your responsibilities will include:Managing relationships and engagements with customers across all DSIA services to ensure reporting of Digital NSW service performance is timely and accurate and seek to identify areas for improvement to customer experience.Preparing and presenting accurate and relevant strategic plans, briefing notes, options papers, and reports for the executive to support informed decision making.Adapting to changing priorities and dealing simultaneously with a wide range of highly complex issues in a fast-paced and high-volume environment.Conducting research and analysis of industry trends and customer needs.Developing and implementing a business development strategy that promotes innovation, increases service adoption, improves customer satisfaction, and supports the growth of the DSIA and Digital NSW strategy.Who we areWe are uniquely positioned at the centre of government, able to provide insight, advice and influence through strategy, architecture, investment, assurance and transformation services. We drive digital change in NSW.We are the front-door to digital, working across all government agencies to capture and align ICT & digital strategies. We manage the all of government investment pipeline, helping agencies navigate funding pathways and prioritising investments across the sector.We help agencies deliver on their investment roadmaps, we give agencies and customers support in navigating the complexity of government and provide policy, tools, standards and guidance to create user-centred digital services, uplift their digital maturity and provide assurance to their product delivery.We celebrate the success of the digital products we enable, promoting, advocating, and encouraging the adoption of government services that impact the entire sector.Our branch provides a catalogue of services to help customers achieve their digital ambitions and signposts access to the wider services from Digital NSW.Benefits of working for DCSAccrued flexible leaveGenerous leave entitlements including up to 14 weeks parental leaveAccess to health and well-being programs including Fitness PassportCompetitive pay and conditionsInteresting and important work that helps improve the lives of citizens every dayApplying is easy! Take your career to the next level by clicking 'Apply' and submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps. Applications submitted via email will not be considered.Salary Grade 11/12, with the base salary for this role starting at 139787 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via ****** the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 09:59 am, 23rd Sep 2024Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ****** or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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