Do work that mattersThe key purpose of this role is to provide advice and support for the ongoing development of our branch network. You will work with our partners to innovate and deliver physical property solutions that support the delivery of excellent customer service. The role is accountable for managing the property strategy and plans for a portfolio of branches and support teams. You will support our Group Strategy through:Simplifying our business – optimising our physical branch footprint, eliminating surplus space (cost reduction), and enhancing the in-branch customer experience (innovation & customer satisfaction)Leading in Retail and Commercial Banking – meeting the needs of our customers through branch design, layout, and functionality including self-service devicesSee yourself in our teamThis team is part of the Customer Service Network (CSN) Crew. We are a customer-focused and committed team with extensive experience across frontline channels, specialist support, and operational functions. We support CSN by providing a stable and always available environment to our customer-facing colleagues, and supporting or driving changes needed to build a brighter future for all.On any given day you willTake a strategic view on branch locations within your portfolioProvide expert advice on the Refurbishment Program including the location, size, design, and cost of a branchMake recommendations on the distribution of commercial space, branches, and self-service machines within the designated geographic portfolioWork with Group Property's Leasing, Design & Construction teams to achieve optimal outcomes in the property portfolios of all Business Units in the Group, including Retail Banking Services and Business Banking (where appropriate)Build a strong working relationship with relevant senior leaders - Regional General Managers and Area Managers - within your portfolioAdhere to Branch Refurbishment Budget allocation and delegationsBuild a joint management partnership with key stakeholders (e.g. Group Property, Business Banking & Premier Banking teams) in relation to their future accommodation requirementsIdentify opportunities and initiate activity to consolidate space usage and generate savings to the business units, taking into consideration current workstation & technology requirements as we move towards a branch of the future modelYou will be required to travel to designated regions to validate your recommendationsAdhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, and decisions we expect from our people.Your experience looks likeRisk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risksAn understanding of the Retail branch environment with a strong appreciation for typical customer needs, service principles, and operationsA track record of performance in previous roles which demonstrate consistency and initiativeSound organisational skillsSound stakeholder management skillsSound verbal and written communication skillsSound knowledge of the MS Office and Atlassian suite of programsAn ability to work with a diverse range of stakeholders, including senior leadersSelf-starterYou must hold a current driver's licenceSound knowledge of project management concepts
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