About the Opportunity Uniting Port Macquarie seeks an Administration Officer to provide comprehensive administrative support and manage reception duties.
This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting.
Beyond typical administrative duties, you will play a key role in supporting clients and their families throughout the moving-in process.
You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.
Key responsibilities may include: Responding to inquiries from internal and external stakeholders, including residents' families.
Collaborating with the Service Manager to ensure rosters are up to date and accessible to all team members while managing the day-to-day rostering system.
Organising meetings, scheduling training sessions, and taking minutes as required.
Managing the ordering of supplies and consumables.
Securely scanning, uploading, and filing resident and staff documents in the SharePoint system.
Processing invoices promptly and accurately in the system.
Communicating effectively with clients from diverse backgrounds and with varied needs.
Assisting residents by performing tasks, including room preparation, booking transport, and arranging services.
Fostering community connections and promoting the services of Uniting.
Ensuring clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
Upholding the rights and privacy of clients in line with Uniting's policies and relevant legislation.
Qualifications: Certificate III in Business Administration, Customer Service, or equivalent qualification/experience.
Skills & Experience: The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics.
Additionally, the position requires placing online orders for laundry services and facility equipment/accessories.
Experience in rostering is essential.
Excellent communication and customer service skills.
Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
Keen attention to detail and the ability to multitask efficiently.
Exceptional organisational and time management skills.
Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.
Creating a Better Future for You Our people are at the heart of everything we do, which is why we support all our Uniting team members to grow and develop to be their best through our strong commitment to learning, flexibility, and great benefits.
Together, we can build a better future for the people we serve, for Uniting, and for you.
What We Offer You: A rewarding career with a leading human services organisation.
Up to $18,550 NFP salary packaging available.
Access to our U Rewards program with exclusive discounts.
Access to Fitness Passport – Live your best life.
A supportive, inclusive, and collaborative work environment.
A commitment to offer opportunities to grow your career.
The ability to purchase additional leave.
Who is Uniting?
When you're part of Uniting NSW.ACT, you're part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care.
We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.
Our purpose is to inspire people, enliven communities, and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred.
We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia's First Peoples.
We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being, and inclusion of children and young people.
How to Apply If this opportunity is of interest, we'd love to hear from you.
Just click on the 'Apply' button in this ad, fill out your details, and submit.
We encourage applications from people who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.
What to Expect Please know that employment with Uniting will require a National Police Check and Reference Checks.