Sales - Inbound (Call Centre & Customer Service)
Full time
A role you'll love, with the sweet perks you crave. At Police Credit Union, you don't just work with us, you learn with us and grow with us.
About the role As a Lending Consultant in our Direct Lending Unit, you'll proudly provide a customer experience that is second to none to our Members.
Your role will be to provide exceptional service to existing and new members through telephone and web-based personal loan applications, as well as promote, recommend, and refer lending, insurance, and credit card products to meet our members' needs. As a key liaison for our members, you will assist in the finalisation of loan applications, whilst obtaining the required documentation to support our members' applications. You will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we'll work with you to achieve them.
Working directly with both new and existing Members, you will play a crucial role in Police Credit Union's overall success. We know that work/life balance is important, so we offer stable hours of Monday to Friday, 8.30am to 5pm.
About you You are...
Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience. Driven to provide an exceptional customer experience. Passionate about customer service. Focused, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and colleagues. A team player, wanting to be part of an energetic group. Ambitious and ready to grasp career development opportunities – we like to promote within whenever we can. Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face. If you have a background in the Australian financial services, health insurance or general insurance sectors – even better! FSRA Tier 2 and/or Tier 2 Insurance accreditation is a huge tick, however not a deal breaker, as on-the-job training is provided.
About those sweet perks we offer Now, we know all about you, here are the benefits you can Bank On Us for:
An attractive salary and incentive program, including generous annual bonuses. Five – yes, five weeks of annual leave for full-time staff! Purchased leave opportunities. Paid volunteering day (we will pay for you to spend a day giving back to the community you love). Opportunities for hybrid work from home arrangements. Discounted loans and insurance (we're talking about some good rates and benefits above our already competitive pricing). Professional development and career opportunities, from traineeships to on-the-job coaching, to scholarships for higher learning. Access to a social club that holds regular events and prize draws. Access to discounts on corporate health insurance. Internal wellbeing program, including financial education. Free annual flu vaccinations. Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. About Police Credit Union Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services.
With a Member Satisfaction score of 92.7% and an Employee Engagement Score of 93.53%, we're not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we've played in many of our employees' careers by imparting newly learned skills and assisting with progression into different roles, including management positions.
We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we've been proudly carbon neutral since 2018.
Better together Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too.
Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit policecu.com.au/careers/
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have in the financial services industry? How many years' experience do you have as a Lending Consultant? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr