Purpose of the position As the Plumbing Operations Manager, you will play a critical role in supporting the Director of the company by assisting in day-to-day operations and contributing to business development initiatives. This role involves managing job scheduling, providing technical advice, and ensuring efficient workflows to meet client needs. In addition to competitive pay, this role offers significant opportunities for training, development, and career growth within our organisation. We are committed to investing in our team members and supporting their professional advancement. Responsibilities & duties Receive and process job/work requests via phone, email, or other communications platforms. Handle inquiries and correspondence (mail, email, phone, in person) professionally and courteously. Use job management software to manage workflows and job creation. Ensure all parts and labor are accounted for and prepared for invoicing. Prepare Safe Work Method Statements. Complete OHS documentation and compliance. Support Owner/Office Manager with delegated duties. Update procedure guides and ensure compliance. Follow up with plumbers on missing information on jobs. Maintain customer database and ensure data integrity. Maintain computer systems to optimize office operations. Prepare reports and letters as directed. Assist in maintaining Occupational Health and Safety (OHS) and other maintenance schedule registers. Maintain supplier price files and records. Liaise with suppliers and external organisations. Assist in preparing meeting agendas Adhere to existing policies and contribute to updating and developing new policies and procedures. Skills and Personal Attributes Skills Excellent communication skills (email, phone). Strong analytical and problem-solving abilities. Intermediate to advanced computer proficiency (Word, accounting software, email). Effective time management skills. Superior customer service skills. Competent in cloud-based software. Strong organizational and system management skills. Attention to detail and accuracy in information handling. Proven experience in plumbing operations management or a related field, demonstrating a strong understanding of plumbing systems and equipment. Excellent leadership and communication skills with the ability to mentor and motivate teams to achieve goals. Technical expertise in plumbing systems and equipment, including troubleshooting and problem-solving abilities. Proficiency in job management software (e.g., Simpro) and the Microsoft Office suite (Word, Excel, Outlook). Strong organizational and problem-solving abilities, with a focus on operational efficiency and workflow management. Commitment to workplace health and safety standards, ensuring compliance and promoting a safe working environment. Customer-focused mindset with a track record of building and maintaining strong client relationships. Proactive and results-oriented approach to business development, identifying and capitalizing on growth opportunities. Excellent communication skills (email, phone) for effective internal and external interactions. Strong analytical skills and attention to detail, ensuring accuracy in information handling and reporting. Intermediate to advanced computer proficiency, including experience with accounting software and cloud-based platforms. Effective time management skills, prioritizing tasks and meeting deadlines efficiently. Superior customer service skills, delivering exceptional service and support to clients. Competent in using cloud-based software for data management and collaboration. Strong organizational and system management skills, ensuring smooth operations and compliance with procedures. Personal Attributes Friendly and professional demeanor. Strong work ethic and reliability. Positive, & 'can-do' attitude. Ability to work effectively both independently and as part of a team. Adaptability and flexibility to handle changing priorities and challenges. Proven ability to problem-solve confidently and competently. Attention to detail and accuracy in information handling. Commitment to continuous learning and professional development. Honest and trustworthy. Confident in decision-making and task execution.
