Platform Support Officer - NewcastleSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Job DescriptionGlobal Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.Get To Know The Team:Working for SS&C's Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development. This role directly supports people's long-term financial well-being by helping them manage their retirement savings.What You Will Get To Do:The Platform Support officer will undertake the following duties:Provide first-line support to Fund Administration for platform-related issues, resolving technical problems promptly and efficiently.Assist users with platform navigation, functionality, and troubleshooting.Log, track, and resolve defects using JIRA, ensuring timely resolution and communication with users.Monitor platform performance and proactively address potential issues.Maintain accurate records of support activities, system configurations, and procedures.Work closely with our Production Support and Managed Services teams to support platform-related projects and initiatives.Coordination of User Acceptance TestingDocumenting test steps and activitiesUndertake testing of releases when requiredEnsure all platform activities comply with relevant regulations and standardsWhat You Will Bring:Proven experience in a technical support or platform administration role.Strong understanding of financial platforms and related technologies.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Strong communication and interpersonal skills.Familiarity with ticketing systems and incident management processes.Expertise in managing and troubleshooting financial platforms.Ability to analyse issues and implement effective solutions.Strong verbal and written communication skills for interacting with users and documenting processes.Ability to manage multiple tasks and prioritize effectively.Commitment to providing excellent support and service to users.Ability to adapt to changing technologies and processes.Recruitment ProcessMS Teams Screening – TA Partner1 Hour Behavioral Interview – Hiring Manager/sOfferWhy You Will Love It Here!At SS&C, we offer an exceptional array of benefits and incentives designed to ensure our employees feel valued and supported.SS&C Advantage a comprehensive reward and wellness platformIncome protection insurance and salary continuanceBonus SchemeDeath and TPD insurance (Available through SS&C Superannuation Fund)Private Health Insurance discountGenerous Bereavement & Compassionate LeavePrimary & Secondary carers paid parental LeaveFocused on Mental HealthHybrid Working ModelWe encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups.Background ChecksAll offers of employment at SS&C are subject to background verification checks.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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