As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. Our 1.1m+ members inspire what we do and how we do it, every day.
We walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don't take our word for it, the 2023 AFR BOSS Best Places to Work and awarded 2023 and 2024 Canstar's Outstanding Value Super Fund in Australia awards back these claims. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at
https://awaresuper.com.au .
Your New Role
In this role you will act as a Platform Manager for our CRM and Decisioning platforms. You will use your strong Agile skills to lead the implementation, evolution and ongoing value delivery of our customer decisioning and CRM solutions. Some of your responsibilities will include:
Working across multiple stakeholders to analyse, define and refine associated user stories, creating and managing the JIRA and Confluence assets for these activities.
Manage and prioritise the backlog of enhancements & optimisations for the CRM and decisioning platforms.
Be responsible for prioritisation decisions in line with business priorities, and for communicating these decisions to technology and business stakeholders.
Organise and manage Agile ceremonies for the CRM and decisioning platforms, including backlog refinement, sprint kick-off, review and retro ceremonies.
Be responsible for the delivery of agreed enhancements, working closely with the relevant technology teams and Value Streams/squads to agree scope, requirements and timelines, and for communicating changes to scope and/or scheduling with impacted stakeholders.
To be successful in this role you will have the following skills & experience:
Strong and demonstrable experience of managing agile processes and ceremonies, ideally using Jira.
5+ years of experience of CRM and/or Martech.
Demonstrable experience with CRM, decisioning, or marketing automation platforms.
Demonstrable record of delivering technology enhancements in an agile enterprise environment.
Business-oriented and technically literate, with a focus on CRM and/or Martech, data and analytics.
A strong communicator who can span business and technology domains and build strong relationships with stakeholders.
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.
We love working at Aware Super because our hard work is rewarded by:
A culture of career growth and development, backed by a commitment to internal career mobility.
Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
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