Physiotherapy Receptionist and Accounts Officer FLEX Health Therapy Hobart TAS
We are looking for a dynamic, warm, friendly and organised individual to join our administration team. We'd ideally like the successful applicant to start in late November, but have flexibility to start with less hours initially if that's helpful.
Our Practice
FLEX is a busy Physiotherapy practice just a few blocks from the Hobart CBD. We see a mix of patients with a wide range of issues: sporting injuries, neck and back pain, post-operative rehab, headaches, oncology related issues, and everything in between. As well as 1:1 Physiotherapy consults, we also offer: gym sessions, pilates mat classes, pilates reformer solo and trio sessions, and remedial massage. We pride ourselves on offering a friendly, warm and encouraging atmosphere for our clients, as well as a great team culture for our staff.
We use Cliniko as our practice software, which is a very user-friendly, easy to learn program. It links seamlessly with our PhysiApp Exercise prescription software and Xero accounting system.
The Role has 3 main elements: 1. Receptionist (70%) Welcoming clients as they arrive to appointments with kindness and empathy - setting the tone as the clients' first point of contact. Answering inbound phone calls and enquiries. Appointment bookings, alterations and cancellations. Taking payments (including using HICAPS for private health and Medicare). Searching for imaging and reports online, and attaching to a patient's file and sometimes calling a radiology practice to retrieve reports. Creating or updating appointment types and billable items. Requires the highest level of confidentiality and professionalism. Option to add responsibilities for quarterly newsletter, social media marketing, Facebook and website refreshing for the right candidate. 2. Accounts Manager (20%) Entering of sales invoices Accounts payable Expenses Current accounts receivable Older accounts receivable Entering remittance advice and documenting End of month reporting and communication with our accountant Using basic functions of Xero accounting software 3. Everyday bits and pieces (10%) Banking Post Office Updating the Pilates class timetables and signs using Canva Buying milk weekly Ensuring reception space is neat and presentable General spot cleaning to ensure a neat and presentable reception area Folding towels Skills, Experience and Personal Attributes Well-developed communication and interpersonal skills to provide clear and empathetic communication with clients. Positive and uplifting attitude to work and contributing to the team dynamic. Ability to work and establish priorities independently. Seek help and feedback where appropriate, using initiative to problem-solve and suggest solutions. Ability to multi-task - swapping between tasks and meeting deadlines. Easily build rapport with a wide variety of people. Ability to work independently as well as a member of the team. Administration or reception experience is preferred. Familiarity with Xero accounting software is strongly preferred (but not required). Selection Criteria Good organisational skills to enable the coordination of a variety of tasks simultaneously including the ability to prioritise, plan and complete work activities within tight time frames. Excellent interpersonal skills that enhance the ability to communicate effectively with a broad range of people. Demonstrated commitment to customer service excellence and a high level of computer literacy with Microsoft Office and experience with other database operations. If a pilates instructor, personal trainer or group fitness instructor applies, there is scope to include class teaching, 1:1 clients, or casual covers also. Hours: Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Thursday 7:30am - 3:00pm
Friday 7:30am - 3:00pm
During December and January there is scope to work less hours - as we recognise this may suit those with caring responsibilities over school holidays.
Your cover letter should include the following questions:
How many years' experience do you have as a receptionist? As an accounts officer? How much notice are you required to give your current employer if you were successful? Do you have a current Australian driver's licence? Do you have full working rights in Australia? (Only those with full residency and no work restrictions will be considered.) What are the choices you make to look after your own health? #J-18808-Ljbffr