Description/Comment: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
Responsibilities: Under the direction of the area supervisor, perform daily activities accurately and on time.Maintain a safe and professional environment.Perform both forensic and clinical specimen collection and processing duties following established practices and procedures.Maintain required records and documentation.Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment.Ability to work independently with minimal on-site supervision.Excellent phlebotomy skills, including pediatric and geriatric.Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Required Education: High school diploma or equivalent.Medical training: medical assistant or paramedic training preferred.Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience: Minimum of 6 months experience.One(+) years phlebotomy experience preferred.Customer service in a retail or service environment preferred.Keyboard/data entry experience a must. EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
While Mindlance is an equal opportunity employer our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not in any way render the applicant ineligible for hire however all convictions will be escalated to the compliance team. #J-18808-Ljbffr