About the RoleThe Application Services Business Partner role serves as the strategic link between Workplace Technology and the different business units.
This role is crucial for developing application strategies, identifying solutions, managing services, mitigating risks and fostering strong relationships with stakeholders.
The goal is to mature Workplace Technology's capabilities to effectively address business challenges through better application lifecycle management.Key AccountabilitiesStrategic LeadershipFoster strong relationships with key business areas to understand their needs.Provide valuable strategic advice and support for Workplace Technology initiatives.Define clear objectives, goals and metrics to guide the team's delivery.Develop a robust application portfolio plan, anticipating gaps and managing phase-in / out.Project DeliveryCollaborate with PMO and Change teams to prioritise and manage project intake.Identify opportunities to improve operational efficiency and effectiveness.Understand business unit pain points and define requirements to address them.Architect solutions, develop business cases and facilitate effective project delivery.OperationsMonitor budgets, expenditure and provide financial forecasting input.Oversee vendor/provider performance and contract management.Identify risks, develop treatments and maintain business continuity plans.Ensure integration of applications with security capabilities and effective BAU management.Skills and ExperienceA bachelor's degree in business, accounting, IT or a related field is preferred.Experience with ServiceNow, IT Service Management concepts, and Project Management.Solid experience as a business analyst under your belt.Tech-savvy with expertise in info systems and process modelling.Ability to optimise processes and spot patterns.Top-notch communication and problem-solving skills - you can explain complex ideas clearly and find smart solutions.Key AttributesA go-getter who thrives in the dynamic world of a tech company with rapid customer growth.A team player at heart, collaborating effectively with others.Able to juggle multiple priorities and keep calm under pressure.Willing to learn leading industry practices and adapt solutions to optimise value delivery.An excellent communicator who can explain complex ideas to both technical experts and business stakeholders.
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