Banking - Retail/Branch (Banking & Financial Services)
Full time
Looking for a bank with real people, making real connections?
MOVE Bank is a customer owned bank with the important purpose of providing great value banking solutions within our community and to customers across Australia. We are proud of our 55-year heritage, as well as our strong historical ties to the rail industry. We help people who want more than just a competitive rate, simpler documentation or a greater return. We also offer something more 'human' — a bank that understands that 'value' is not just financial — it's also service, people, community, connection.
We are looking for talented professionals who share our vision of creating real connections with our customers, and across our teams. We know what our customers need from a bank, the non-negotiable, the functional — we also know that there are things customers should get — but rarely do — connection, support, understanding.
We're here to make banking the way it should be.
The Role We are looking for our next Personal Banking Consultant superstars to join our high energy Contact Centre team.
Engaging with our Members (via our small contact-centre, AND face to face) to assist with day-to-day enquiries such as internet banking, transfers, opening accounts, term deposits, visa card support and much more.Provide technical assistance to our members such as MOVE Bank's mobile application, digital wallets and internet banking.Conducting quality conversations with members to uncover their savings, insurance and personal lending needs.Recommending our award-winning products using needs-based selling techniques.Help your team achieve high performance and have fun in the process.The Person To be considered for this position you will need a minimum of 2 years contact centre or banking environment experience and;
A can-do attitude to help members with their financial requirements.Energy and passion for tailoring member-specific solutions to meet member's needs.To demonstrate your experience as a team player and display your excellent communication skills.An ability to be adaptable to a fast-paced environment and passion to learn.Benefits of the Role Access up to $10K per year in personal/professional development through our partner provider the Australian Institute of Management (AIM Access).Travel free to and from work with our free GoCard Travel Card.Additional leave benefits, such as: extra recreational leave, and extra paid parental leave.Hybrid and flexible working options available.Wellbeing programs including: free corporate massages, yoga, and get reimbursed for participating in wellbeing activities.Be part of a team where your contribution is valued through our recognition program - join a team where your performance and contribution can be rewarded quarterly and annually.Discounts on insurance and loan products.Salaries that are reviewed annually.Why work at MOVE? Work for a financial institution that makes a real difference in the lives of its members. Our commitment to the needs of our members and delivering exceptional personalised service is the cornerstone of everything we do and the foundation of our success.
MOVE Bank actively embraces diversity in the workplace and are committed to being an Equal Opportunity Employer.
Please be advised that only shortlisted candidates will be contacted regarding their application.
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