Personal Banking Consultant, South Melbourne

Job Description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is an excellent opportunity for you to make a difference and start your career with HSBC as a Personal Banking Consultant at our South Melbourne Branch.
Your main responsibilities will include:
Provide a seamless end to end customer experience by advising them on appropriate products and services Be the brand ambassador for HSBC in our branch as you liaise directly with customers Introduce, promote and assist customers with digital banking solutions to meet customer needs Contribute to fulfill customer's needs by providing personal banking products and services with a customer centric approach Manage customer feedback and enquiries effectively Participate in ongoing training and development plans Requirements To be successful in this role, you will need:
A proven track record in customer excellence gained in banking, sales, hospitality or retail The desire to develop your financial expertise and grow your career Ability to understand and provide solutions to meet individual customer needs A passion for delivering first-class customer service and make a difference A proven ability to multitask and strong attention to detail The Higher School Certificate or equivalent certification Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count.
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