Permanent, part-time opportunity available at Westpac's Melbourne Central branch Join us as we create better futures for our customers, our company and you Be truly passionate about providing a great customer experience Hours: 8.45am – 2.30pm Mon – Thu and 8.45am – 5.30pm Fri When you join Westpac Group, you'll be empowered to make a difference, speak your truth and create a future worth striving for. But best of all, you'll be joining a whole organisation of people who love working together to help others create their best future. We have a superb opportunity for a Personal Banking Advisor to join us at our Melbourne Central branch.
As a Personal Banking Advisor, you'll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience. You will manage transactional and savings needs, connect customers with other specialists when required, and proactively engage with them via phone or email. Your dedication and expertise will empower customers to make the most of their money, each and every day!
The Hours
This is a part-time, branch-based role across 8.45am – 2.30pm Monday to Thursday and 8.45am – 5.30pm Fridays.
What will I need to succeed?
Customer Service and Sales Experience: ideally in a customer-facing role with a proven ability to meet and exceed sales targets Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy Personality: an energetic personality coupled with a genuine passion for helping people! Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers Adaptability: a will to learn and adapt to new banking procedures and technologies No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering exceptional customer service are key to excel in this role. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. We offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
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