Permanent, full-time opportunity available at Westpac's Geelong branchBring your best-self to connect with customers from all walks of lifeFantastic opportunity for a customer service professionalGet things happening for our customers – and your careerWhen you join Westpac Group, you'll be empowered to make a difference, speak your truth and create a future worth striving for. But best of all, you'll be joining a whole organisation of people who love working together to help others create their best future. We have a superb opportunity for a Personal Banking Advisor to join us at our Geelong branch. As a Personal Banking Advisor, you'll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience. You will manage transactional and savings needs, connect customers with other specialists when required, and proactively engage with them via phone or email. Your dedication and expertise will empower customers to make the most of their money, each and every day!
The Hours This is a full-time, branch-based role across Monday to Friday.
What will I need to succeed? Customer Service and Sales Experience: ideally in a customer-facing role with a proven ability to meet and exceed sales targetsNumerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracyPersonality: an energetic personality coupled with a genuine passion for helping people!Resilience: the ability to remain calm and composed while managing challenging situations or difficult customersAdaptability: a will to learn and adapt to new banking procedures and technologiesNo banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering exceptional customer service are key to excel in this role. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
What's in it for me? You'll play a significant part in the future of a business that has been around for 200 years. Our purpose is to create better futures together. You'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. We offer generous paid and unpaid parental leave for your nominated primary and support carers, including leave to organise adoptions, surrogacy, and foster care arrangements.
What is it like to work there? We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
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Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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