· Full Time Position· Guaranteed base earnings· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Joondalup Customer Service Team is seeking a passionate, customer service focused Personal Assistant / Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will: · Actively manage Harvey Norman customer repairs & servicing· Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date· Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service· Assist with admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting· Be Health and Safety conscious
What we require: · Experience in (or ability to work in) a customer focused, successful retail business· Experience working in a high volume administration role· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude· Customer service champion with very strong communication and interpersonal skills· Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills· Familiarity with Australian Consumer Law (desirable)· Ability to service customers while managing work tasks around their needs· Going above and beyond to provide exceptional customer focused problem solving· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer: · Generous staff discounts· Harvey Norman is a strong advocate of career progression with a wide support network for professional development· An environment where good performance is recognised and rewarded· A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.