Job Description PermanentSydney, Melbourne, BrisbaneHow will I help? The Lead Performance Consultant is a key role within our internal business performance academy, responsible for partnering with stakeholders to identify and qualify performance gaps, design and implement performance management strategies, and drive organisational effectiveness.
They leverage systems thinking to understand the organisation's business strategy, analyse performance data, and work with our capability design, build, and delivery teams to inform the development of solutions that align with and support the achievement of strategic objectives.
Key objectives of this position include: Identifying performance needsAnalysing performance gapsInforming and collaborating in the design of solutions addressing identified gapsOverseeing the quality of initiatives aligned to organisational needsEvaluating effectiveness aligned to performance requirementsWhat do I need? To be successful in this position, you will have a keen understanding of Business Banking, including a deep intuition for best practice relationship banking, risk management, customer experience, and leadership practices. Your practical experience in sales effectiveness or business optimisation will help you find innovative solutions to often complex problems and will be underpinned by a bachelor's degree or higher in relevant fields such as Business Administration, Education, Training and Development or a related discipline. It will be highly desirable to have experience in learning and development, instructional design, performance consulting or related roles.
You should possess a diverse skill set including:
Analytical skills: Ability to source and assess data and metrics to identify trends, inefficiencies, and opportunities for improvement.Financial Acumen: Understanding financial principles and banking products and systems to provide relevant advice and strategies.Consulting Skills: Proficiency in stakeholder engagement, including building relationships and understanding clients' needs.Problem Solving: Strong capability to devise innovative solutions to complex challenges faced by businesses.Communication Skills: Excellent verbal and written skills for presenting findings and recommendations clearly to diverse audiences.Industry Knowledge: Deep understanding of the banking sector, regulations, and market trends impacting business banking.Customer Focus: Commitment to understanding and enhancing the client experience, tailoring solutions to meet specific business needs.Knowledge of Learning Theories and Practices: A solid understanding of adult learning principles, instructional design methodologies, and learning technologies is essential for designing effective learning solutions.How do I apply? Start here. Just click on the APPLY button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email .
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