The Lead Performance Consultant is a key role within our internal business performance academy, responsible for partnering with stakeholders to identify and qualify performance gaps, design and implement performance management strategies, and drive organisational effectiveness.
They leverage systems thinking to understand the organisation's business strategy, analyse performance data, and work with our capability design, build, and delivery teams to inform the development of solutions that align with and support the achievement of strategic objectives.
Key objectives of this position include: Identifying performance needs Analysing performance gaps Informing and collaborating in the design of solutions addressing identified gaps Overseeing the quality of initiatives aligned to organisational needs Evaluating effectiveness aligned to performance requirements What do I need? To be successful in this position, you will have a keen understanding of Business Banking, including a deep intuition for best practice relationship banking, risk management, customer experience, and leadership practices. Your practical experience in sales effectiveness or business optimisation will help you find innovative solutions to often complex problems and will be underpinned by a bachelor's degree or higher in relevant fields such as Business Administration, Education, Training and Development, or a related discipline. It will be highly desirable to have experience in learning and development, instructional design, performance consulting, or related roles.
You should possess a diverse skill set including:
Analytical skills: Ability to source and assess data and metrics to identify trends, inefficiencies, and opportunities for improvement. Financial Acumen: Understanding financial principles and banking products and systems to provide relevant advice and strategies. Consulting Skills: Proficiency in stakeholder engagement, including building relationships and understanding clients' needs. Problem Solving: Strong capability to devise innovative solutions to complex challenges faced by businesses. Communication Skills: Excellent verbal and written skills for presenting findings and recommendations clearly to diverse audiences. Industry Knowledge: Deep understanding of the banking sector, regulations, and market trends impacting business banking. Customer Focus: Commitment to understanding and enhancing the client experience, tailoring solutions to meet specific business needs. Knowledge of learning theories and practices: A solid understanding of adult learning principles, instructional design methodologies, and learning technologies is essential for designing effective learning solutions. What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow, or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
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