Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, operating our own grocery and general merchandise retail businesses under Ocado.com.
We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), which drives our highly automated Customer Fulfillment Centers (CFCs).
In our CFCs, together with proprietary software applications, we operate a world-class online grocery business that automates the single pick of products.Job SummaryYou will work closely with key customers across defined Head Office functions and CFC operations to provide a complete HR generalist service.
This will include supporting the business on a number of people topics such as hiring, engagement, communications, performance management, L&D interventions, talent management, reward and recognition, and more.
You will work on key practical people initiatives with line managers focusing on both immediate and long-term objectives, as well as provide end-to-end support to management on employee relations, employment legislation, employee data, and trends.AccountabilitiesProvide pragmatic and professional expertise and advice on HR topics such as performance and conduct, family policies, and diversity awareness.Provide HR support to Management in absence, disciplinary, grievance, and appeal meetings; provide performance management expertise and assistance to ensure a high-quality workforce who enhance brand reputation.Interpret and advise on relevant current employment legislation.Work with the recruitment team to ensure all recruitment needs for the client group are briefed and managed effectively.Develop practical people strategies with Line Managers that address business objectives - e.g., recruitment, retention, performance, development.Work closely with key customers in a partnership capacity; coach and assist Line Managers to understand and effectively implement HR policies, procedures, and best practices.Work with the Learning and Development team to deliver and support learning and development activities relevant to the client base.Work with the Group People Operations team to ensure the effective delivery of transactional HR activities for the client base, ensuring that a high-quality service is provided, and SLA targets are met.Attend and contribute to team meetings, both with key customers and within HR; lead and participate in project and working groups on initiatives across both HR and the client base.Utilize employee data and trend analysis to educate and work in partnership with Line Managers on people issues, e.g., absence management, attrition rates, focusing on retention.In conjunction with the Health and Safety stream and Line Management, ensure that there are safe working systems, procedures, and policies in place at all in-country locations.Deliver, lead, and proactively review training requirements for people managers, including workshops.Utilize Workday and/or other systems to maintain employee data.Skills, Experience and QualificationsMinimum:Strong working knowledge of Australian employment law, at a federal and state level.Proven experience in a generalist HR role in an expanding business, with HQ outside Australia.Experience of working in white collar and blue collar environments.Experience of working in matrixed operating models.Ability to communicate effectively at all employee levels (including upwards).Relationship management and people management skills.Problem-solving and analytical capability.Confident decision-maker with the ability to work independently.Strong organization and delegation skills with the ability to multitask.Proven ability to prioritize, meet deadlines and make best use of limited and remote resources.Effective networking, mediation, and negotiation skills; able to listen to and persuade others.Able to influence effectively and build constructive working relationships across the business.Experience of conflict resolution.PC Literate and knowledge of HR databases and systems.Willingness and ability to travel regularly to other locations across Australia.Flexible approach to working hours to support 24/7 business operation; there is a requirement to work flexible hours, including some early starts and late shifts.
Also to work collaboratively with HR colleagues based in the UK.Desirable / Preferred (in addition to minimum)Driving license.Business CompetenciesStrong relationship and people management skills.Strong communicator (both written and verbal).Effective time management.Strong organizational skills.Commercially astute.Possess tact, discretion, and confidentiality.Collaborative team player.LocationMelbourne, Australia (Hybrid Role).
Travel required to Sydney and possibly other locations as business expands in Australia.The Ocado WayAt Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality, and the very best customer experience.
That begins with each and every one of us and how we behave.
Our values are Ocado's DNA; they act as a guide for everything we say and do.
'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers.
It describes how you need to behave at work to make a real and positive impact on our success.Stay in the loopCan't find what you're looking for or not ready for a move?
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