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Lead impactful people initiatives within Suncorp's Consumer Claims team | Drive workforce planning, engagement, and wellbeing
As a People Manager within Suncorp's People, Legal & Corporate Services team, you will play a vital role in supporting Consumer Claims by developing and executing focused people strategies. You'll be a trusted advisor, collaborating with leadership to forecast workforce needs, address escalated employee matters, and lead engagement and wellbeing initiatives. If you have a strong background in HR and a passion for fostering an engaged, resilient workforce, this role provides an opportunity to make a meaningful impact in a dynamic, customer-focused environment.
What You'll Do
Collaborate with leadership to forecast workforce needs, assess current capabilities, and develop hiring and retention strategies to handle peak claims periods. Act as a trusted advisor, managing escalated employee concerns and guiding leaders on fair and consistent policy application. Design and implement initiatives that promote engagement, psychological safety, and resilience, particularly during high-stress periods. Support leaders through transitions such as process automation and restructuring, coaching them on managing teams through change. What You'll Bring
Recognised HR or Business Degree (desired). 7-10 years in senior HR leadership, ideally within professional services, banking, finance, or a commercial environment. Strong analytical and problem-solving abilities, with a strategic mindset and ability to influence across all organisational levels. Proven expertise in change management and experience leading complex workforce programs. What we can offer
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave, and unlimited paid emergency response leave. Discounts and offers on a range of retail favourite stores as well as insurance products. Give back to our communities with payroll giving, donation matching, and paid volunteer leave. Invest in your brighter future with ongoing study support and career development programs. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. At Suncorp, we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility, and building connected relationships amongst our team members and with our customers.
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