People & Culture Operations Lead (JOB-310219)Location: Hobart, AustraliaSector: HR & PersonnelSalary: CompetitiveAbout UsFor over 150 years we have made the toughest, no-nonsense footwear for work and play. We now distribute across six continents and over 70 countries. We are proudly family owned and operate our Head Office from our home in Hobart, Tasmania. Our products are developed in Hobart, using the best resources available from all over the world to develop footwear that keeps pushing the boundaries - from the iconic elastic-sided boots loved worldwide to gumboots, lace-up safety footwear for men and women, heavy industrial footwear, and casual boots.Our people are dedicated and highly skilled, and our commitment to our product has underpinned our success to innovate and exist for decades. We believe our people's commitment will continue to drive our success into the future.About the RoleWe are a dynamic and innovative organisation committed to fostering a safe, inclusive, and engaging workplace for our employees across Australia and New Zealand. With a strong focus on operational excellence and employee experience, we aim to align our people strategies with organisational goals to deliver value and drive success.About YouWe are seeking an experienced and proactive People & Culture Operations Lead to join our team. You will drive improvement and excellence across the entire employee lifecycle, including recruitment, employee relations, performance management, and compliance with relevant acts and regulations. This position is tactical but also takes the lead on key P&C strategic initiatives and collaborates across all areas of the business to deliver a true value-add partner service. You will also provide operational leadership to our Customer Service function, ensuring high levels of satisfaction, engagement, and efficiency.Key ResponsibilitiesEmployee Lifecycle Management: Partner with mid-level managers to build organisational capacity and provide input into key people strategies and initiatives. Manage employee relations, performance reviews, and talent acquisition.Workplace Health and Safety: Ensure compliance with WHS obligations, manage safety improvement actions, and handle workplace incidents and reporting.Policy, Systems, and Process: Contribute to the development and review of P&C policies and procedures. Manage HRIS systems and lead specialist projects to support organisational performance.Customer Service Leadership: Oversee the Customer Service function, ensuring high levels of customer satisfaction and operational efficiency. Manage escalated issues and support system improvements.Industrial Relations: Lead negotiations with unions, manage collective bargaining agreements, and ensure compliance with industrial instruments.Key RequirementsStrong knowledge of the Fair Work Act, employment legislation, and industrial instruments.Experience in managing safety management systems, leading a WHS program of work, and ensuring compliance while moving the dial on a safety culture.Proven expertise in talent acquisition, employee relations, and performance management.Leadership skills to inspire and develop a high-performing team.Excellent interpersonal, analytical, and problem-solving abilities.Proficiency in HRIS systems and implementing improvements/optimisation (e.g., Employment Hero, Go1), Incident and Contractor Management Systems (Rapid Global), and the Microsoft Office Suite.What We OfferIn return, we can offer you a dynamic and rewarding position in our market-leading, family-owned business. We also have a competitive salary package on offer, including the ability to participate in our annual performance bonus program.How to ApplyIf you are a driven and experienced professional passionate about leading impactful people operations, we'd love to hear from you! Submit your resume and a cover letter detailing your suitability for the role.Application Deadline: 5pm Wednesday 29 January.Join us in shaping a workplace where employees thrive and the organisation excels!#J-18808-Ljbffr