About the Company Davidson is proud to be partnering with a leading banking institution to deliver a significant uplift of Pega workflows across their Private Wealth domain.
This exciting project is focused on enhancing client services and improving operational efficiency, as part of a broader initiative to optimise customer journeys.
This is an initial 12-month fixed-term contract with the potential for further engagement based in Melbourne.
About the Role As a Pega Business Improvement Specialist, you will hold Product Ownership of the Pega workflow design and implementation within the Private Wealth team.
You will play a key role in defining and delivering the workflow vision, roadmap, and goals while ensuring clear communication across all stakeholders.
Your responsibilities will include: Leading business improvement initiatives to re-engineer processes and enhance customer journeys, driving measurable outcomes.
Conducting diagnostics on complex end-to-end business processes and operations, identifying opportunities for enhancement.
Reviewing and refining current workflows to deliver significant improvements in performance and efficiency.
Engaging with senior stakeholders to secure necessary support and resources for implementing process changes.
Balancing various factors, such as customer needs, operational demands, regulatory requirements, and risk considerations, when recommending process improvements.
Collaborating with senior leadership to ensure alignment of business improvement projects with the organisation's strategic objectives.
About You To succeed in this role, you will need: Proven expertise in Pega workflow design and implementation, particularly within the Private Wealth sector.
Product Ownership experience is highly desirable.
Expertise in leading cross functional teams.
A strong background in Business Process Improvement, ideally with experience in LEAN Six Sigma methodologies.
Exceptional communication and presentation skills, with the confidence to influence and engage with senior stakeholders.
A solutions-focused mindset and the ability to balance multiple priorities while delivering impactful change.
Experience working in a banking or financial services environment, specifically within Private Wealth is beneficial.
The Benefits Hybrid working arrangements 12 month FTC with view to permanency CBD location This is an excellent opportunity for a highly skilled Pega professional to contribute to meaningful improvements within a prestigious banking organisation.
If you are passionate about driving business improvement and have the skills required, we'd love to hear from you.
Please apply by upload your current resume in Microsoft Word format only (.doc or .docx).
If you have the relevent skills listed above and require more information, please contact Tara Gearon at ******, quoting reference JN -092024-38229.
Want to know more about Davidson?
Visit us at www.davidsonwp.com