Sydney (hybrid) or remote – flexibility offered SCHCADS Award Level 6 plus super and NFP salary sacrifice. About Us
LGBTIQ+ Health Australia (LHA) is the national peak health organisation in Australia, supporting healthy lesbian, gay, bisexual, trans/transgender, intersex, queer and other sexuality, gender, and bodily diverse people and communities throughout Australia and the world, free from stigma and discrimination.
About The Role
In this role, the Peer Practice Lead is responsible for the development of the QLife peer support practice, practice safety and quality standards, continuous improvement and workforce development requirements.
This role reports to the Digital Health Director and has no direct reports.
ROLE OBJECTIVE
This role provides leadership on QLife's Peer Support practice.
QLife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings and relationships.
The position is responsible for practice development, maintaining safety and quality standards, workforce development and continuous improvement.
PRINCIPAL DUTIES
Provide practice direction and guidance for the QLife national program. This may include, but not be limited to:
Work with the Digital Health Director and QLife Program Lead to maintain the safety and quality of Peer practice within QLife (aligned to National Digital Mental Health Safety & Quality Standards (NSQDMHS)). Lead reviews, adoption of feedback, updating and implementation of the QLife Practice Framework. Oversee the implementation of service delivery pilots such as those developed for complex presentations or frequent help-seekers. Review service delivery for alignment with the Practice Framework, including consulting Peer Supporters and Team Leaders, reviewing feedback and complaints, spot checks and audits of contact logs, partner reporting, incident management and risk reporting. Identify systematic improvements in practice as a result of the reviews outlined above and monitor their implementation and effectiveness (including professional development and training). Chair the external Safety and Quality Governance Committee and provide input into the bimonthly Safety and Quality Governance Report to the Board. Provide advice on Peer practice to support partners and as needed for QLife service design and delivery. Maintain a risk matrix including management plan and controls and report on any emerging practice issues that demonstrate risk. Make recommendations on best practice Peer models relative to positive mental health and wellbeing for LGBTIQ+ people and communities. Collaborate with the Program Lead to maintain and update QLife program resources to reflect QLife's Peer practice. Adhere to all relevant and appropriate legislation including Child Risk, Mandatory Reporting, risk escalations required including support to Partner Sites as needed. Build strong relationships with Safety & Quality Governance Committee, Site Ops Representatives, Practice Supervisors, Team Leaders and Peer Supporters. KEY SKILLS & EXPERIENCE Qualifications Qualifications in peer work, intentional peer support or other lived experience qualifications; or Equivalent on-the-job experience (five years). Experience Required Demonstrated ability to articulate and apply learnings from your experiences to inform a peer practice approach. At least five years of experience in roles where Peer expertise lived experience perspectives are the primary source of knowledge (this may be from mental health peer work or other forms of peer/lived experience work). Demonstrated experience in developing, leading and supporting Peer practice at a service or organisational level. Strong understanding of the dynamics of power, the challenges and potential solutions to authentic Peer workforce participation. Demonstrated experience leading quality assurance, risk management and continuous improvement activities. Experience managing service accreditation against safety and quality standards. Ability to work with multiple partners in a collaborative and solution-focused manner. Good understanding of the current health disparities and issues affecting Indigenous LGBTIQ+, BrotherBoy and SisterGirl communities, especially within the area of mental health. Demonstrated commitment to the health and human rights of LGBTIQ+ people and communities and a deep understanding of the issues experienced by LGBTIQ+ people. Experience of working effectively and collaboratively in a small team environment. Excellent communication skills and ability to communicate ideas clearly, concisely and effectively across a distributed, large team. Proven experience in leading the design, planning and delivery projects and innovative initiatives. Good working knowledge of Microsoft Office (Outlook, Word and Excel). Aptitude & Interpersonal Skills Outstanding interpersonal and negotiation skills for achieving results while maintaining important relationships and representing the organisation. Excellent communication skills, especially the ability to coordinate support in a geographically diverse network of people and organisations and the ability to communicate effectively in a team supervision dynamic. Excellent administrative and organisational skills and the ability to work with a demanding workload in a timely way, with attention to detail. Ability to manage complex and often competing tasks and priorities to deliver high-quality outcomes – a significant factor in determining performance effectiveness. Capacity to work productively in a team both with LHA and QLife partners. Ability to work collaboratively to resolve complex issues, including with stakeholders who may hold differing views and conflicting interests. Strong initiative and self-motivation and ability to work autonomously and as part of a team. Other essentials: Working Rights in Australia. Working with Children Check (WWCC). Able to complete a Criminal Record Check.
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