Who we are is what we do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality.
Our market-leading technology, expertise, and global team are crucial to the platform's success.
We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.What you'll do at DeelYou will work with our internal teams & partners to drive the strategic vision, as well as payroll product development.You will be expected to have a customer-focused mindset and to work cross functionally with various teams, from sales to implementation & operations.You will strategically partner with internal & external stakeholders to help develop offerings & solutions that scale.You will need to work closely with in-country business stakeholders, implementation & operations teams to ensure that our solutions address the individual business needs of each country.You will champion our product for both internal stakeholders and clients.You will be expected to contribute to continuous product enhancement processes in line with product strategy.You will be responsible for identifying & analyzing metrics that indicate the success of products and making changes where necessary to improve product outcomes.You will be expected to work with the product development team to represent internal & external client requirements and ensure these requirements are realized in the payroll solution offering.You will be expected to be the main liaison person between the payroll solution end users in the implementation & operations teams and the development team.You will be expected to assist in pre-sales functions in the areas of completing technical sections of customer submitted requests for proposal and in doing product presentations.Prepare sales materials and other documentation.Analyze and carefully monitor on an ongoing basis market trends, activities and competitor actions to enable the Product Team to develop and implement pre-emptive strategies and plans for the Group.Skills/ Experience Required:3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment.1+ years experience in Customer Support.Basic understanding of Restful APIs.Basic Knowledge of SQL.Working with Atlassian, Zendesk or any CRM, Jira and/or Service Desk.Ability to explain complex issues in an easy and understandable manner.Excellent track of diagnosing and troubleshooting technical issues.Strong attention to detail and analytical skills.Ability to read and understand the code to troubleshoot and resolve technical issues.Total RewardsOur workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you'll enjoyProvided computer equipment tailored to your role.Stock grant opportunities dependent on your role, employment status and location.Additional perks and benefits based on your employment status and country.The flexibility of remote work, including WeWork access where available.At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.#J-18808-Ljbffr