Role: Payments Operations Graduate (Mandarin Speaking) - Sydney Office Working Pattern: This role will require the candidate to be onsite 5 days per week in the office, and would be required to work a minimum of 38 hours per week.
Work Rights Required: To be considered for this role, you must hold Australian Permanent Residency or Australian Citizenship. Please do not apply for the role if you are holding a Subclass Visa or require Sponsorship to work in Australia.
Responsibilities: Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs Completion of payment beneficiaries, in accordance with internal processes Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes Take responsibility for assigned tasks and demonstrate end to end ownership Creation and manual enrichment of transaction reporting files. Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accounts. Investigation of unallocated and/or non-received funds, and rejection or escalation as required Funding client trades, where manual funding is required Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI Conduct basic updates on client information adhering to the relevant processes and procedures. Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed Adhere to all internal policies, processes and procedures Meeting quality standards and adherence to SLAs Requirements: Bachelor degree holder in business or related discipline Practice good office etiquette through punctuality, attendance and behaviour Proactive, with the ability to work within strict time-frames and under pressure Diligent, with good attention to detail Good communication skills, both written and verbal in English Co-operative, and comfortable working in a team environment Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures Motivated, with a desire to make Ebury a success Business fluent in written and spoken Mandarin and English. Cantonese is nice to have.
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