OverviewClass: Full-time AND Permanent
Legal Entity: StoneX Financial Pty Ltd
Organization: StoneX Financial Pty Ltd
Report to: Senior Manager - Payments Operations
Company Overview: Connecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem.
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise.
Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview: Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence.
From FX and CFDs to precious metals, master an exciting world of wealth management tools.
ResponsibilitiesPosition Purpose: Payments Product Analyst will provide operational, product and project support for improving end-to-end payments processes.
Areas of focus include, but are not limited to, handling clients funding escalations to a full resolution, assessing the industry for potential new opportunities, onboarding, maintaining, and optimizing new and existing vendors, enhancements to existing products, operational processes and workflows, support for development of new funding channels and back-office tools and liaising with vendors and other internal departments for reconciliation.
The ideal candidate will have strong problem-solving and prioritization skills, working knowledge of payment processing and financial operations and good relationship management skills.
Primary duties will include: Learn various banking systems and payment methods to facilitate all functions of Payment Operations, becoming a subject matter expert within the organizationKeep up to speed with the latest payment industry trends within trading, retail and wider payments worldIdentify potential new vendors, run vendor selection processes, and onboard payment relate vendors, including commercial negotiationsManage ongoing vendor relationships, including assessing performance and costs and managing renewalsWork with stakeholders across businesses including Client Management, Commercial, Compliance, Financial Operations, Legal, Product and Technology from multiple locations around the world.Work closely with client facing teams to address payment-related client inquiriesEnsure issues are identified, tracked, reported and resolved in a timely manner, whilst looking to identify wider trendsSupport internal stakeholders in all payment related tasks such as daily reconciliations, payments for vendor services, audit, payment data analysis, etc.Make sure all internal payment setup is correctProactively working individually or with stakeholders to identify and drive opportunities for improvementsPrepare data for wider business, presenting findings to wider stakeholder groupsGather, prioritize, and document requirements for funding projects and requestsHelp roll out new initiatives, including creating and maintain process documents and providing trainingAssist with user acceptance testing (UAT), product release signoffs, troubleshooting issuesCreate and maintain user access to 3rd party portals with regular audits to ensure that access is only given on a need-to-know basisQualificationsTo land this role you will need:
Experience in vendor management, preferably both onboarding new vendors and managing ongoing relationshipsBackground supporting other teams with queries, preferably as first line of support within an incident escalation flowUnderstanding payment methods and processes is desirable but not essentialExperience facing and managing demands of multiple business stakeholders, preferably in a regulated industryAbility to effectively communicate with all levels of management through various channelsPrior experience managing projects is a plusSelf-starter, able to work without supervisionWhat makes you stand out: Proven organizational and prioritization skills in a fast paced and evolving environmentStrong analytical and problem-solving skills, including data preparation and visualizationAbility to be a proactive team player.Attention to detailEnjoy working in a dynamic, team-oriented environmentExcellent interpersonal skills and a customer-oriented approach to problem solvingExcellent verbal and written communications skillsEducation / Certification Requirements: BA/BS DegreeProficient MS Office with a strong background in Excel#LI-OnSite #LI-KV1
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