Remuneration: $31.20 - $32.24 + 11.5% Super + Salary Packaging
Location: John Hunter Hospital / Awabakal Country
Employment Type: Permanent Part Time
Position Classification: Administrative Officer Level 2
Hours Per Week: 16
Closing Date: Monday 14th October 2024 (advertising extended)
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. About us:
The Surgical Services unit at John Hunter Hospital plays a vital role in our healthcare system, including a range of administrative and support functions crucial for the efficient operation of surgical and perioperative services. The work environment in the Trauma Surgery unit is dynamic and fast-paced, reflecting the demands of a major hospital. You will encounter situations that require you to handle sensitive matters with empathy and professionalism, especially when interacting with the families of patients dealing with traumatic injuries. The culture is highly supportive and collaborative, with a strong emphasis on teamwork and professional development. Our staff is encouraged to take initiative and manage competing priorities, and we foster a culture of continuous learning and improvement. New team members are welcomed with a comprehensive induction and training program, including face-to-face and online training, and are paired with a mentor to ensure a smooth transition into their roles.
About the role:
The available hours for this position are Thursdays and Fridays from 7:00 am to 3:30 pm. You will be job-sharing this role with our other wonderful Ward Clerk.
A typical day as a Ward Clerk in the Trauma Ward at John Hunter Hospital involves a variety of responsibilities that contribute to the efficient operation of the unit. These tasks include:
First Point of Contact: Serve as the initial contact for the ward by responding to phone calls, emails, and patient inquiries. Family Support: Assist families with questions, offering information and support regarding the care of their loved ones. Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department for scanning into patient files. Collaboration: Work closely with various departments and staff, including the Nurse Unit Manager, nursing staff, clinicians, allied health professionals, the Clinical Support Officer, and other administrative personnel. Appointment Scheduling: Arrange follow-up appointments for patients. Data Entry: Ensure accurate data entry on the patient journey board. About you:
Candidates should possess the ability to handle sensitive situations with empathy and professionalism, especially when interacting with the family members of patients dealing with traumatic injuries. While previous administrative and/or customer service experience is preferred, it is not essential. The successful applicant will demonstrate clear and effective communication skills when engaging with patients, families, and healthcare professionals. Excellent organizational abilities are required to manage multiple tasks and prioritize efficiently in a fast-paced environment. Strong attention to detail is essential to ensure accuracy in patient records, documentation, and data entry. Additionally, the role requires a willingness to collaborate with diverse multidisciplinary teams and provide support to colleagues in achieving common goals. You must also have the ability to assess situations and develop practical, timely solutions.
How you will be supported:
The successful applicant will receive comprehensive support through an induction and training program, including face-to-face and online training, along with mentorship to facilitate a smooth transition into the role. Ideally would like to roster 2 weeks of training to begin with. Additionally, employees have access to career development opportunities, which support their continuous learning and advancement within the organisation.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Georgie Smedley on ******
Additional Information:
An eligibility list will be created for future permanent part time and temporary part time vacancies.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
#J-18808-Ljbffr
