Job Description - Patient Solutions Manager (2406220871W) ABOUT THE COMPANY At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com.
THE OPPORTUNITY Best-in-class Patient Experiences are a critical enabler to achieving business ambitions and ensuring the Quality Use of Medicines by patients who use our medicines. As the Patient Solutions Manager, you will be responsible for collaborating with the cross-functional team while working closely with the APAC Patient Experience Centre of Excellence (CoE) and agency partners to build industry-leading capability in patient experience across ANZ. Harnessing technology and leveraging deep insights to optimize the patient journey, you will co-create patient solutions that improve patient outcomes. You will work closely with agency partners and the cross-functional team to facilitate a seamless customer and patient experience.
In carrying out your role, you will demonstrate an unwavering commitment to patient and customer centricity, compliance, quality, and patient safety. You will have the ability to deliver on current business requirements while future-proofing our offerings through innovative solutions.
RESPONSIBILITIES Patient experience – understand deep insights of the patient journey and partner with cross-functional teams and the patient experience CoE to co-create patient solutions, particularly Patient Support Programs, aligned to business objectives.Project and stakeholder management – collaborate cross-functionally to support the creation and execution of patient solutions. Develop detailed implementation plans and engage internal stakeholders and agency partners effectively to deliver on aligned business outcomes ensuring compliance, quality, and patient safety requirements are met.Patient insights and analytics – in collaboration with the PX CoE, internal teams, and agency partners provide regular reporting of program performance. Proactively identify moments that matter to optimize the customer and patient experience.Patient experience technologies - work closely with the Patient Experience CoE, IT, and agency partners to ensure we have the systems and processes in place to deliver J&J programs.Change management – in collaboration with cross-functional teams, actively engage in driving change through the ongoing evolution of patient experience approaches. Inspire people to buy into change and provide clear communication on the direction of patient experiences.MINIMUM REQUIREMENTS Tertiary qualification in medicine, pharmacy, life science, pharmaceutical, or related degree.Minimum of 5 years' experience in the pharmaceutical, healthcare, or related business industry.Experience in strategic marketing leading a cross-functional team.Experience mapping patient and customer journeys.COMPANY CULTURE Competitive remuneration package.Continuous training and support.Inclusive, flexible, and accessible working arrangements.Equal opportunity employer supporting diversity and inclusion.THE CLOSING DATE FOR APPLICATIONS IS: Sunday 17th November 2024 At Johnson & Johnson, we all belong.
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