Job type: Casual
Organisation: The Royal Victorian Eye and Ear Hospital
Occupation: Administration/Secretarial
Reference: 873
The Royal Victorian Eye and Ear Hospital is a world-class specialist hospital in eye and ear care providing services across Victoria.
As Australia's only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for over 160 years.
The Eye and Ear has almost 90 different outpatient clinics for the diagnosis, monitoring, and treatment of vision and hearing loss and provides a 24-hour emergency eye and ear, nose and throat service.
Every year the Eye and Ear cares for nearly 200,000 patients, with over 136,000 outpatients, over 42,000 emergency patients and over 14,000 inpatients.
The hospital recently completed a major redevelopment to create a modern internal structure and to improve access for patients, visitors, and staff.
Our Vision We will inspire and advance specialist eye and ENT care.
Our Mission We improve health and wellbeing outcomes through excellence in:
Clinical Care Teaching Education Research Our Values Integrity, Inclusive and Accessible Care, Collaboration, Excellence
About Role This role is part of the Patient Services and Access Unit and will primarily be located within the Specialist Clinics.
Other functions within this unit include the Concierge service, Emergency department, Bookings unit, Specialist Clinics including the Cochlear implant clinic, Reception, and Admissions functions.
The role will ensure that all patients within the Specialist Clinics are provided with exceptional customer service and administrative support throughout their journey through the hospital, thereby contributing to the best possible outcomes for customers and their families.
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable), and evidence of vaccination status.
All staff must be fully vaccinated for COVID-19 (3 doses) and for clinical staff, patient-facing staff, and staff working in clinical areas, it is a mandatory requirement to provide evidence of a current influenza vaccination.
Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.
The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.
The Eye and Ear is a smoke-free environment.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disabilities to gain employment and develop their careers; we encourage you to apply.
If you would like further information about this role, please contact the hiring manager or the people and culture department to discuss.
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