About Us:
Innovative Trials is a global leader in patient recruitment and retention for clinical trials. We're committed to making a difference by supporting patients through their clinical trial journey, ensuring they receive the care, guidance, and assistance they need.
We are currently seeking a passionate and skilled Patient Navigator to join our team. This role is ideal for independent individuals on a contract basis with a strong background in clinical research who are enthusiastic about patient care and supporting clinical trial processes.
Job Purpose:
As a Patient Navigator (PN), you will play a critical role in supporting patients participating in clinical trials. This includes:
Providing empathetic and informed support to patients and caregivers through live inbound and outbound communication.
Guiding participants through prescreening processes to determine initial eligibility.
Acting as a liaison between patients, clinical sites, and other stakeholders to ensure a seamless and supportive clinical trial experience.
Key Responsibilities: Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
Manage inbound and outbound communications via phone, email, and web chat while maintaining professionalism and urgency.
Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
Navigate helpdesk systems to track and resolve patient queries efficiently.
Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
Support sites by improving communication and promoting effective use of recruitment and retention tools.
Build and maintain strong relationships with clinical research associates (CRAs) and other vendors.
Ensure compliance with regulatory requirements, including HIPAA, GCP, GDPR, and country-specific data privacy laws.
Key Skills and Attributes: Nursing degree or background.
At least two years of relevant clinical research experience.
Current GCP certification and familiarity with country-specific data privacy regulations.
Exceptional communication skills in English and local languages (verbal, written, and listening).
Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms is a plus.
Strong attention to detail, organisational skills, and the ability to work independently.
A compassionate approach to supporting patients with diverse needs.
Mental Health First Aid certification is a plus.
Extensive knowledge of local healthcare systems is highly desirable.
What We Can Provide: Comprehensive onboarding and training tailored to assigned studies.
Flexible working hours with opportunities to accept assignments based on your availability and needs of the study.
Reimbursement for travel expenses in line with company policy.
The opportunity to make a significant impact on clinical trial experiences while working on a flexible, contract basis.
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