• Great opportunity to build your career within the Health Industry!
• Contract role with the possibility to extend, for the right person • Salary sacrifice (up to $15,900) Who are we?
AusHealth Hospitals began its journey in 1985.
Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance services nationally.
Our delivery model is tailored to each individual client partnering from when a patient first presents to collecting aged debts and everything in between.
How will I help?
We are seeking for self-motivated and pro-active individual to join our team based on-site at Toowoomba Hospital.
This role will be for 6-months, starting January 2024, for a Maternity cover, with an outlook to become a full-time, ongoing position.
Managing a portfolio of accounts, you will: • Liaise closely with patients, relatives, admission office, ward staff & health funds.
• Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
• Provide exception customer service through building and maintaining effective relationships.
• Maintain Confidentiality of patient records What will my day to day look like?
Your responsibilities include but are not limited to the following: • Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone) • Undertaking inbound and outbound calls as well as meeting with patients at the hospital • Identifying patients that need to be visited and prioritising hospital & patient visits.
• Assisting with the resolution of account queries for patients and Health funds.
• Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have: • Prior experience in a similar healthcare role (desirable, but not essential) • An understanding of private health insurance cover and associated processes • Excellent interpersonal and communication skills • Exceptional organisation and time management • Excellent computer literacy skills with proficiency in the MS Office suite (Essential) • Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
• Ability to work collaboratively with a multi-disciplinary team.
• Ability to problem solve and negotiate.
• High level of accuracy and attention to detail • A second language or Certificate III in Mercantile Agents will be highly regarded.
So, why join us?
• Support for your success including on-the-job training.
• An attractive remuneration package • Industry leading training and personal development • Support to attain a certificate in Financial Services (Mercantile Agents) • Employment Assistant Program (EAP) • Being an integral part of assisting our Scientific Research into Cancer and Diabetes If you are highly motivated, with a passion for effective customer service please apply now!
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
Shortlisting will commence immediately, so early applications are encouraged.
No Agencies or Agency representations thank you.
AusHealth are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals and health care services with the profits funding ground-breaking medical research.