Be able to work with a 24/7 roster, working within the Bookings and Admissions Team Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.
We are seeking a highly motivated Patient Liaison & Admissions Officer to join our friendly hard-working team. Our administration team offers development opportunities for our staff and a caring environment for the delivery of high-quality patient-centred care. The successful applicant will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.
This role also involves the effective management of all patient admissions via our Emergency Department, requiring preparation of all relevant documentation and collection of patient payments.
In the role, you will be expected to:
be on your feet between your work station and the ED triage areaspeak face to face with patients regarding their health covercoordinate administrative paperwork and payment for coverage levels for their carejuggle multiple admissions at any one time and show resilience when requiredCustomer service is expected to be of high standard and this is reflected by positive patient experiences.
To be successful in this role, you will also possess the following skills and attributes: Previous administrative experience in a front-line customer-facing environmentBe able to work with a 24/7 rosterExceptional customer service, responding to patients and stakeholders in a timely, efficient, friendly and courteous mannerExceptional attention to detailAbility to prioritise workWell-developed oral and written communicationGood standard of computer literacyDesirable - Experience in medical field/medical terminologyHours of the role: Each shift will work 7.6 hours and the available shifts start from:
6:008:0014:0016:0022:00Must be available for overnight shifts and weekends. Benefits on offer:
• Discounted onsite parking as well as easy access to public transport
• Discounted gym memberships, including Fitness Passport
• Employee Assistance Programs
To apply: Please click the Apply button to lodge an application including your cover letter, CV and 2 current work-related referees.
Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check, NSW Working with Children's Check and are required to provide proof of immunity to specified infectious diseases prior to commencement.
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