Job no: 501402 Work type: Permanent Location: South Brisbane Categories: Administration About the role Mater is currently looking for a Patient Facilitation Services Liaison Officer to join the Mater Private Hospital Brisbane Administration team. This is a permanent, full-time position based at South Brisbane.
In this role, you will supervise and manage the Patient Facilitation Services team to ensure key performance indicators are met for service delivery and to contribute to admissions improvement processes in the designated work area.
Salary range: $43.31 - $47.71 (Mater Corporate Admin Level 4) per hour plus superannuation
What you'll be doing Provide exceptional operational coordination requirements associated with the Customers business requirements in a timely, seamless manner via various communication mediums to enable the provision of:Appropriate rapid access to key personnel for review of referrals, clinical assessment and/or advice including (as necessary) direct care services.Apply key personnel clinical advice to patients' cases, facilitate (where required) outpatient consultations, pre-admission & pre-anaesthetist appointments, admissions, theatre/bed management and rehabilitation services.Ensure referrals timelines for Total Episode of Care (TEC) are met.Monitor the patients' progress from point of referral, throughout TEC and outpatient care. Record patient milestones and report accordingly.Ensure reporting requirements to the customer are met and adhere to timeframes allocated to each clinical scenario that applies.Provide problem-solving input to ensure a streamlined process for customers, key personnel, and patients.Identify processes that may benefit from the services offered by the Mater Patient Facilitation Service.Ensure the timely and accurate recording, approval, and facilitating of patient reporting is captured. Liaise with the appropriate departments within Mater and monitor progress to ensure timely closure of patient milestones in accordance with established contract requirements.Arrange access, documentation and paperwork associated with all clients of PFS including:Assist all parties with Patient information exchange documentation flow (whilst adhering to established Privacy Standards).Assist the patient with appropriate follow-up appointments as directed by the Key Personnel's clinical pathways and as approved by the Customer.Provide Patient Estimates/Self-insured rates for International Patients. Work closely with Mater Private Inpatient Finance Team.Assist in the provision of interpreters if and when required.Ensure staff hours incurred to operate the team are in accordance with the budgeted hours provided by the Administration Manager.Manage sick leave notifications and replacement shifts.Facilitate department reports by accurately checking daily labour hours and rosters.Provide effective, accurate and timely communications with staff and clients, communicating with sensitivity and discretion.About you To be successful in this role, you will possess strong leadership skills as well as:
Previous administration experience within a healthcare environment and experience using medical terminology, SCAN.Excellent customer service, communication, and interpersonal skills.Highly accurate data entry skills.High-level computer skills and the knowledge of or the ability to efficiently learn hospital computer database programs.Excellent time management to ensure deadlines are met and the ability to work under pressure.Demonstrated customer service skills at a high level.Ability to manage and lead a team.A willingness to learn, develop, and grow.Why join us? Mater is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.
We are a leader in healthcare, education, and research — and that's because we employ exceptional people. #MAKEYOURMATERMOVE Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay.Access to package meal and entertainment expenses via salary packaging.Access to leading education and professional development via Mater Education.Access to our Employee Assistance Program and on-site pastoral care teams.Discounts to local and national businesses/venues for Dining/Retail/Travel & Accommodation/Other.Unlimited access to a multitude of discounted fitness facilities through Fitness Passport.Access to on-site, discounted parking.Discounted food and beverage at various campus cafés and coffee venues.Applications close on Wednesday 11th September 2024. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW! Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Advertised: 28 Aug 2024 E. Australia Standard Time Applications close: 11 Sep 2024 E. Australia Standard Time
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