Patient Accounts OfficerFull-time PermanentCloses: 27 December 2024What can we offer you:City living without the traffic – click here to see why you should live in Canberra.Competitive pay rates and excellent working conditions.Salary Packaging with many options that provide full fringe benefits tax concessions.Flexible working conditions.11.5% Superannuation.About the Hospital:North Canberra Hospital (formerly Calvary Public Hospital Bruce) and Clare Holland House are now run and operated by Canberra Health Services (CHS). This is a significant milestone as the ACT Government moves towards delivering a new billion-dollar hospital on Canberra's Northside.The current North Canberra Hospital is a level 4 hospital that provides a range of acute and sub-acute services including community based care to the residents of the northside of Canberra and Southern NSW. North Canberra Hospital (NCH) is a 270 public hospital located in Canberra's expanding northside. North Canberra Hospital operates a 24 hour Emergency Department. Inpatient services include general medicine, surgery, maternity, mental health and critical care.Other service modalities include day surgery, specialist outpatient clinics, Hospital in the Home and the Geriatric Rapid Acute Care Evaluation service that reaches into aged care facilities across the ACT.The new Northside Hospital will be built on the existing Calvary Hospital campus in Bruce. It will be a modern, state-of-the-art hospital for patients, visitors and its workforce and will provide more beds and increased services. Until then, it's business as usual at the NCH, and we'll keep providing high-quality care to our patients and community.About the role:Patient Accounts is responsible for the billing and debt recovery of patient, Medicare and Health Fund invoices raised for North Canberra Hospital (NCH). This includes, but is not limited to, accommodation, medical imaging services and admitted/non-admitted services. This team provides support to patients, internal and external stakeholders, as well as clinical and administrative staff members ensuring timely and accurate information is available to assist with both the patient experience and enhancing NCH revenue.The Patient Accounts officer liaises with patients in relation to payment options and fees processes, including debt recovery and payment plans and is responsible for ensuring patient account services are delivered efficiently. This officer demonstrates a commitment ensuring patient confidentiality, customer service, excellence, initiative, attention to detail, the capacity to communicate effectively and operate as an effective team member.For more information on this position and how to apply, click here.Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community-based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.Our Vision: creating exceptional health care togetherOur Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and KindCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
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