Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.
In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Specific Details Full-Time – Guaranteed a minimum of 30 hours per week. Canada Variable-Time – Less than 16 hours per week Role Summary The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries, resolving complaints, and performing various tasks in baggage, ticketing, check-in, and boarding flights.
This is a union-represented position.
Key Duties Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers, and boarding flights).Ensure cabin accommodations.Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed, or damaged luggage.Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system, processing upgrades, and standby requests.Process and secure guest luggage.
Enter and maintain delayed or damaged luggage claims using a data entry system.At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.Perform other duties as assigned.Job-Specific Experience, Education & Skills Required Strong written and verbal communication skills.Ability to juggle multiple tasks in a fast-paced environment.Ability to obtain and maintain a valid passport allowing unrestricted travel to and from the U.S. at the time of applying.Ability to learn and operate a computerized reservation system.Typing speed of at least 25 WPM.Ability to consistently lift 23 kilograms.Must be able to stand for long periods of time.Must be able to bend, stoop, squat, reach, and grasp.Ability to perform basic mathematics.Ability to work a flexible schedule including nights, weekends, and holidays.Ability to participate in paid training that may require overnight travel.Ability to communicate in English.High school diploma or equivalent.Minimum age of 18.Must be authorized to work in Canada.Preferred A minimum of 1 year of customer service or community service experience.Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.
Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate CAD $18.74/Hr.
Total Rewards Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air.
Quarterly and annual bonus plans.
Apply by 7:00 PM Pacific Time on 1/23/2025 Employment Type Casual FLSA Status International Regular/Temporary Regular Requisition ID 2025-13704 Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion.
We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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