CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.
Supplying a diverse range of equipment to a wide variety of industries, CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers, CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
Job Description About the Role
This role involves ensuring both external and internal customers are supplied with the correct parts in a timely manner, whilst maintaining high customer service standards at all times on the phone, counter sales and between branches.
Principle Accountabilities:
Process all branch spare parts orders, including pricing, opening of new parts on the computerised system and placement of orders to overseas and local suppliers.
Pick parts orders for customers.
Answer telephone queries relating to parts orders.
Assist staff members with inventory management.
Receipt incoming parts orders, branch transfers & external suppliers.
Load and unload incoming and outgoing goods.
Greet customers at the counter and answer their parts queries and place orders.
Provide staff with technical assistance and general support.
Provide assistance to the Sales Department.
Ensure compliance with the relevant OHS&Q.
Role Requirements:
Adequate level of literacy and numeracy skills.
Adequate computer keyboard skills.
Good phone manner.
Ability to present a professional, friendly and approachable image.
Good organisational skills.
Ability to work cooperatively in a team environment.
Must have an enthusiastic and willing approach to learn new skills and help others.
Desired Skills and Experience An attractive remuneration package commensurate with your experience.
A commitment to your ongoing professional development.
Employee milestone, reward and recognition programs.
Why work with us: Growing family owned and operated.
Career advancement opportunities, locally & nationally.
Great team with a friendly supportive culture.
Employee assistance and wellbeing program for employees and for members of their household.
On Offer Ongoing training both internal and Factory.
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