Parts Interpreter

Key Responsibilities

Customer and technical support
? Answer and handle technical support enquiry calls from customers and engage other employees to address
questions
? Provide customer support and parts interpretation
? Quotation management, follow up quotes and resolve accordingly
? Engine quotations and sales support
? Ensure customer satisfaction with friendly efficient and timely communication
? Delivery and transport tracking enquiries

Systems
? Daily CRM case management handling
? Individual and CSC share mailbox management of customer enquiries
? ERP system data entry and processing of parts quotations and orders

Branch based roles
? Provide branch related service support such as logistics and parts management

Relationships
? Collaborate with broad stakeholder group across related entities
? Work closely with executive team, board members and people leaders
? Collaborate cross functionally to achieve business goals

Quality, reporting and compliance
? Completion of work to high standards and established expectations
? Provide timely, accurate and consistent information as requested
? Provide departmental reporting as per expectation
? Knowledge and understanding of, and adherence to, relevant laws
? Knowledge and understanding of, and adherence to company policy, procedures and systems
? Record accuracy including but not limited to time sheets, inventory and miscellaneous expenditure
? Complete Company assigned training in a reasonable time frame
In addition, any other reasonable tasks requested by your manager or executive team.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience
2 years
skills
Customer Service Representative/Parts Interpreter
qualifications
Parts Interpreter with a sound knowledge of pumping systems
gensets
lighting
diesel engines and mechanical equipment.

education
Secondary School/High School